Store Operations Leader
2 weeks ago
We are seeking a highly skilled and experienced Store Operations Leader to join our team at Wawa. As a key member of our management team, you will be responsible for leading the day-to-day operations of our store, ensuring exceptional customer service, and driving business results.
Key Responsibilities- Customer Experience: Ensure a pleasant shopping experience for all customers, respond to and resolve customer complaints or inquiries, and solicit customer feedback to consistently meet customer expectations.
- Team Leadership: Supervise and develop a high-performing team, including recruiting, hiring, training, coaching, and performance management.
- Operations Management: Plan and prepare work schedules, coordinate daily assignments and activities, and delegate tasks to meet business needs.
- Business Analysis: Monitor and analyze business processes and results to profitably achieve store goals, including reviewing reports, managing shrink and spoilage, and analyzing trends.
- Community Engagement: Build relationships with community partners to connect the store with its community.
- Safety and Security: Ensure the execution of all safety programs and fulfill the store safety leader role.
- Leadership Experience: Proven leadership experience in a retail or food service environment, with a focus on customer service, team development, and operations management.
- Education: High School Diploma or GED equivalent.
- Skills: Excellent communication, interpersonal, and leadership skills, with the ability to work well individually and in a team environment.
- Certifications: Serve Safe Certification.
Wawa is an equal opportunity employer and offers a competitive compensation package, including benefits and opportunities for career growth and development.
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