Store Operations Leader

2 weeks ago


Wilmington, Delaware, United States Wawa Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Leader to join our team at Wawa. As a key member of our management team, you will be responsible for leading the day-to-day operations of our store, ensuring exceptional customer service, and driving business results.

Key Responsibilities
  • Customer Experience: Ensure a pleasant shopping experience for all customers, respond to and resolve customer complaints or inquiries, and solicit customer feedback to consistently meet customer expectations.
  • Team Leadership: Supervise and develop a high-performing team, including recruiting, hiring, training, coaching, and performance management.
  • Operations Management: Plan and prepare work schedules, coordinate daily assignments and activities, and delegate tasks to meet business needs.
  • Business Analysis: Monitor and analyze business processes and results to profitably achieve store goals, including reviewing reports, managing shrink and spoilage, and analyzing trends.
  • Community Engagement: Build relationships with community partners to connect the store with its community.
  • Safety and Security: Ensure the execution of all safety programs and fulfill the store safety leader role.
Requirements
  • Leadership Experience: Proven leadership experience in a retail or food service environment, with a focus on customer service, team development, and operations management.
  • Education: High School Diploma or GED equivalent.
  • Skills: Excellent communication, interpersonal, and leadership skills, with the ability to work well individually and in a team environment.
  • Certifications: Serve Safe Certification.
What We Offer

Wawa is an equal opportunity employer and offers a competitive compensation package, including benefits and opportunities for career growth and development.



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