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Desktop Support Specialist

1 month ago

Santa Clara, California, United States ITCO Solutions, Inc. Full time

Job Title: Desktop Support Engineer

Job Summary:

We are seeking a skilled Desktop Support Engineer to join our team at ITCO Solutions, Inc. The successful candidate will be responsible for installing and removing equipment in lab racks, making copper or fiber cable connections, and providing technical support for VMware ESXi, Ubuntu OS, and server troubleshooting.

Key Responsibilities:

  1. Install and remove equipment in lab racks based on ticket assignment
  2. Make copper or fiber cable connections based on ticket assignment
  3. Provide technical support for VMware ESXi, Ubuntu OS, and server troubleshooting
  4. Evaluate situations and execute the best, quickest, and easiest solutions

Requirements:

  • Open-minded and proactive attitude
  • Prompt and quick to react and close issues
  • Able to work alone or as part of a small team
  • Knowledge and skills in VMware, Ubuntu, networking concepts, and fiber and copper cabling

What We're Looking For:

  • Able to think critically and solve problems effectively
  • Excellent communication and teamwork skills
  • Ability to work in a fast-paced environment

Don't Want:

  • Rebooting to fix issues
  • Easy ways out
  • Queue closers for stats