Desktop Support Specialist

1 day ago

Santa Clara, California, United States JobRialto Full time
Job Summary:

We are seeking a highly skilled Desktop Support Specialist to join our IT team at JobRialto. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. They will respond to queries, isolate problems, and determine and implement solutions to ensure smooth end-user operations.

Key Responsibilities:

Technical Support:
Provide day-to-day support for end users' hardware, software, and networking issues. Ensure that systems and software are licensed and up-to-date.

Troubleshooting:
Diagnose and resolve desktop and laptop hardware and software issues, including operating systems, network connectivity, printers, and peripherals. Use IT Service Management tools to log, track, and resolve incidents and service requests within defined SLAs.

Software Installation:
Install, configure, and troubleshoot desktop software applications (Windows, Mac, Office 365, etc.). Perform regular system updates, software patches, and configuration changes to ensure system stability and security.

Asset Management:
Maintain an inventory of hardware and software assets. Provide basic end-user training on hardware and software, including new systems or upgrades. Maintain accurate documentation related to technical issues, fixes, configurations, and user manuals.

Collaboration:
Work closely with network administrators, security teams, and other IT departments to resolve issues and improve processes. Provide support to remote users using remote desktop tools and ensure smooth connectivity for offsite staff. Assist in ensuring data backup solutions are working effectively and help in recovering lost or corrupted data when necessary.

Skills and Qualifications:

Education:
Bachelor's degree in information technology, Computer Science, or a related field (or equivalent work experience). Experience: 4-8 years of experience in desktop support or a similar technical support role. Strong knowledge of Windows, macOS, and Linux environments, Active Directory, networking fundamentals (TCP/IP, DNS, DHCP), and VPN technologies. Excellent troubleshooting skills with the ability to work independently and resolve issues effectively. Strong verbal and written communication skills to interact with users at all technical levels. Preferred certifications include CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundations. Preferred attributes include ability to multitask and manage multiple tickets simultaneously, strong attention to detail with an analytical approach to problem-solving, customer-focused with a commitment to providing high-quality service, and familiarity with Service Desk tools (e.g., Jira, ServiceNow).

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