Technical Service Specialist

4 days ago


Middletown, United States BlueScope Coated Products Full time
Job Summary

BlueScope Coated Products is seeking a highly skilled Technical Service Engineer to join our team. As a Technical Service Engineer, you will be responsible for providing technical support to our customers and internal stakeholders, ensuring the highest level of quality and customer satisfaction.

Key Responsibilities
  • Claims Management: Manage the complete claims process from customer initiation through full resolution, including investigating external and warranty claims, negotiating quotes with contractors, and coordinating with supply chain for return and replacement of material.
  • Product Analysis: Analyze product defects, develop root causes, and implement corrective actions to prevent reoccurrence.
  • Training and Development: Provide training on product and customer requirements, product service improvement, and quality-related topics to internal stakeholders and customers.
  • Customer Support: Assist customers at their site in Rollforming and Slitting applications, and conduct onsite training sessions on paint-related topics.
  • Continuous Improvement: Lead or support continuous improvement initiatives at all levels throughout the organization, evaluating customer specifications and analyzing BCP's capabilities in relation to current and new business.
Requirements
  • Education: High School Diploma or G.E.D.
  • Experience: Minimum 10 years' experience in coil coating industry in a quality system, product engineer, technical representative, or operations role.
  • Skills: Good problem-solving, analytical, reading, and writing skills, good interpersonal skills, and ability to work under stressful conditions and time deadlines.
  • Travel: Ability to travel 50-75% of the time.
Preferred Qualifications
  • Education: Bachelor's Degree in Engineering, Chemistry, Material Science, or another technical field.
  • Experience: Minimum 15 years' experience in coil coating industry in a quality system, product engineer, technical representative, or operations role.
What We Offer

BlueScope Coated Products offers a total compensation plan and an outstanding benefits package, including health insurance, life insurance, short- and long-term disability, paid time off, and retirement. We are an equal opportunity employer and welcome applications from diverse candidates.



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