Customer Service Manager

6 days ago


Atlanta, Georgia, United States Serenity Healthcare, LLC Full time
Job Description

We are seeking a skilled Customer Service Manager to lead our call center team at Serenity Healthcare, LLC.

The ideal candidate will have at least 1 year of experience as a customer service supervisor and a background in a call center environment. They should be proficient in identifying and measuring core competencies and performance metrics.

As a Customer Service Manager, you will leverage data-driven insights to oversee intricate processes, manage performance metrics, policies, and procedures, and provide valuable coaching, constructive feedback, and conduct performance evaluations.

You will also foster a productive and achievement-oriented environment and identify opportunities to enhance customer service protocols.

Key Responsibilities:

  • Leverage data-driven insights to oversee intricate processes
  • Manage performance metrics, policies, and procedures
  • Identify opportunities to enhance customer service protocols
  • Provide valuable coaching, constructive feedback, and conduct performance evaluations
  • Foster a productive and achievement-oriented environment

About the Role:

This is a full-time position with a competitive compensation package, including medical, dental, vision insurance, clear paths for growth and advancement, generous PTO plus 10 major holidays off, and a 401K retirement plan.



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