Aviation Customer Service Manager Position

3 weeks ago


Atlanta, Georgia, United States Menzies Aviation Full time
Customer Service Duty Manager Job Overview

Menzies Aviation is seeking a highly skilled and experienced Customer Service Duty Manager to join our team. As a key member of our operations, you will be responsible for overseeing customer service operations on your shift, ensuring seamless interactions between customers and our staff.

Job Responsibilities
  • Assume full accountability for Health & Safety issues, operational and financial performance of your shift to the Customer Service Manager.
  • Plan and allocate resources effectively in each business unit for your shift.
  • Routine liaison with customer representatives to address their needs and concerns.
  • Liaise with internal and external customers and agencies to ensure smooth communication and resolution.
  • Produce routine reports to track progress and identify areas for improvement.
  • Support the development of business units with accurate and timely project work.
  • Ensure compliance with all internal and external operational and administrative requirements.
  • Perform as a mentor to other employees, providing guidance and training to enhance their skills and knowledge.
  • Required to attend mandatory training imposed by the Company and Airlines as per job role.
  • Provide training to employees in accordance with Company and Airline standards.
  • Complete investigations and report compliance to the Sr. Management Team.
  • Handle employee-related issues, focusing on improving performance, professional conduct, and attendance reliability.
Requirements and Qualifications
  • Must be at least 18 years of age.
  • Must pass pre-employment drug screen.
  • Must have current valid US driver's license.
  • Ability to proficiently read, write, and speak English.
  • Excellent communication skills.
  • Must have a positive, can-do, upbeat personality.
  • Able to remain calm under pressure.
  • Must excel in time management skills and require minimal supervision.
  • Able to stand for long periods of time at the ticket counter and gate check-in areas.
  • Must be comfortable lifting 70lbs.
  • Must pass FBI background check and obtain US Customs seal.
  • Must be available and flexible to work variable shifts, including weekends and holidays.
  • Management experience in the Airport Ground Handling business.
  • Advanced Computer Skills Required.
  • Previous management experience and a demonstrable track record of passenger services success.
  • Possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures.
  • Organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances.
Salary and Benefits

The estimated salary for this position is $65,000 - $85,000 per annum, depending on experience and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including opportunities for leadership training programs, three health plans through Meritain Health, two dental plans through Delta Dental, vision insurance through Met Life Vision, paid vacation, accident coverage plan, critical illness coverage plan, hospital indemnity coverage plan, company-paid employee basic life and AD&D insurance, voluntary life and AD&D insurance, voluntary short-term disability insurance, company-paid long-term disability insurance, 401K savings plan, employee assistance program, prepaid legal coverage plan, and identity theft protection plan.



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