Rental Operations Coordinator
2 days ago
Carter Machinery Company, a leading equipment dealer, is seeking a highly skilled Rental Coordinator to join our team in Baltimore, Maryland.
Job SummaryThe Rental Coordinator will be responsible for coordinating and processing rental agreements for customer rentals of Caterpillar and allied equipment. This role is critical to the day-to-day execution of the rental business, requiring a high level of organization, communication, and technical skills.
Key Responsibilities- Coordinate Rental Agreements: Process rental agreements, manage customer relationships, and ensure timely delivery of equipment.
- Administrative Tasks: Perform general administrative tasks in support of the Rental team, including data entry, record-keeping, and reporting.
- Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
- Equipment Knowledge: Develop knowledge of equipment applications, specifications, and maintenance requirements.
- Technical Skills: Utilize computer software, including Microsoft products and Caterpillar's Dealer Business System (DBS), to manage rental agreements and customer data.
- Communication: Develop strong written, verbal, and telephone communication skills to effectively interact with customers, colleagues, and management.
- Problem-Solving: Analyze and resolve issues related to rental agreements, customer complaints, and equipment maintenance.
- High School Diploma or Equivalent: Required
- Experience in Equipment Rental Industry: Preferred
- Customer Service Experience: Demonstrated results in a customer service role
- Technical Aptitude: Strong computer skills, including Microsoft products and ability to learn Caterpillar's DBS
- Communication Skills: Excellent written, verbal, and telephone communication skills
- Organizational Skills: Ability to multitask, prioritize tasks, and manage competing demands
- Physical Requirements: Ability to sit or stand for prolonged periods, lift, carry, and maneuver items up to 20 pounds
- Competitive Compensation: Salary and benefits package
- Health Insurance: Health, dental, and vision insurance
- Paid Time Off: Paid vacation and sick leave
- 401(k) Plan: Company match up to 6%
- Training and Development: In-house training instructors and tuition reimbursement
- Employee Referral Bonus: Program for referring qualified candidates
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