Front Desk Representative
4 weeks ago
Blink Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our members and guests, providing exceptional customer service and ensuring a positive experience for everyone who walks through our doors.
Responsibilities- Greet and Engage: Greet every member and guest with a smile and a warm welcome, setting the tone for a positive experience.
- Membership Sales: Tour potential members around the club, showcasing our facilities and services, and work towards signing them up for a membership.
- Phone and Email Support: Answer phone calls and respond to emails in a professional and energetic manner, providing timely and accurate information to our members and guests.
- Operational Procedures: Execute all opening and closing operational procedures to ensure the club runs smoothly and efficiently.
- Member Support: Handle member requests and concerns with a sense of urgency, providing solutions and support to ensure their needs are met.
- Club Maintenance: Maintain a clean and organized club environment, including frequent bending, lifting, and walking around the club to organize equipment and straighten up.
- Trainer Sign-Ups: Sign members up for startup sessions with our personal trainers, helping them achieve their fitness goals.
- Attendance and Punctuality: Maintain regular and punctual attendance, ensuring you are available to support our members and guests during operating hours.
- Company Policies: Comply with all company policies and procedures, upholding the highest standards of customer service and professionalism.
- Enthusiasm and Energy: Be enthusiastic, energetic, and friendly, with a passion for delivering exceptional customer service.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to effectively communicate with members, guests, and colleagues.
- Physical Demands: Be able to lift and move gym equipment weighing 15-20 lbs frequently and 45 lbs occasionally, as well as remain in a stationary position at the front desk for the majority of the workday.
- Customer Service Skills: Demonstrate world-class customer service skills, with the ability to resolve issues and provide solutions in a timely and professional manner.
- Problem-Solving: Be a problem solver, able to work independently and as part of a team to resolve issues and achieve goals.
- Brand Passion: Show a passion for the Blink Fitness brand, with a commitment to upholding our values and standards.
- Pay Transparency: $16.00/hr
- Complimentary Membership: Enjoy a complimentary Blink Fitness membership, allowing you to experience our facilities and services firsthand.
- Benefits: Enjoy a range of benefits, including [insert benefits here].
Blink Fitness is a premium quality, value-based fitness brand with over 100 locations open or in development throughout New York, New Jersey, Pennsylvania, and California. We put Mood Above Muscle, celebrating the positive feeling you get from exercise, not just the physical benefits. As a dynamic and entrepreneurial company, we are passionate about delivering exceptional customer service and creating a positive experience for our members and guests.
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