Client Engagement Account Manager
3 days ago
We are seeking a highly skilled and experienced Client Engagement Account Executive to join our team at HH Global. As a key member of our account management team, you will be responsible for supporting the Account Director and Account Manager in developing and coordinating projects, and production through delivery.
Key Responsibilities- Client Support: Provide exceptional customer service to clients, ensuring all involved adhere to specified deadlines and budgets.
- Project Coordination: Assist with project and creative briefs, gathering project requirements and managing production aspects on behalf of the client.
- Vendor Management: Work with vendors on delivery timetables and maintain up-to-date assigned project status.
- Financial Management: Prepare RFP documents to ensure all costs are captured and proper savings methodologies are applied.
- Goal Tracking: Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards, contractual requirements, and internal KPIs related to operational efficiency.
- Creative Development: Apply your knowledge of creative techniques to develop solutions for the client.
- Business Development: Develop a strong working understanding of the client's business model and needs, and assist in developing a strategy to meet client business needs.
- Relationship Building: Build trust and rapport with the client, fellow team members, agency partners, and suppliers.
- Industry Knowledge: Stay apprised of trends in the marketing/advertising space and advise as applicable to the client.
- Quality Assurance: Ensure strong quality standards are upheld, and HH Global's image is positively reflected in all work.
- Education: Bachelor's degree in a related discipline.
- Experience: 2+ years of combined experience in production and agency/design studio background.
- Skills: Ability to build relationships with internal and external teams and leadership, excellent written and verbal communication skills, ability to identify, interpret, and prioritize business requests, ability to multi-task, prioritize, and manage time effectively, and proficiency with Microsoft applications, specifically Excel.
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