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Client Engagement Manager

2 months ago

New York, New York, United States S&P Global Full time

About the Role

Job Summary

The Debtdomain Client Success Team at S&P Global is seeking a highly skilled Client Engagement Manager to provide ongoing product support and best practice advisory to our clients. As a key member of our team, you will collaborate with colleagues in other Market Intelligence business segments to drive product adoption, growth, and client retention.

Responsibilities and Impact

  • Provide exceptional customer service and support to corporate clients, troubleshooting issues and navigating internally to quickly provide resolutions.
  • Identify client needs and communicate effectively with clients to ensure timely assistance and resolution of inquiries.
  • Maintain strong customer relationships while supporting S&P Global's software solutions, from scheduling reports to higher severity projects and client queries.
  • Collaborate with internal teams to deliver marketing pieces and update knowledge base tools.
  • Utilize Freshdesk to track all client interactions and provide data-driven insights to improve client satisfaction.

Basic Required Qualifications

  • Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing, or a relevant field.
  • Experience in account management, client success, or other client-facing roles.
  • Minimum 1-3 years' experience in capital markets, finance, investor relations, or a relevant field.
  • Highly proficient in Microsoft Excel, Word, and PowerPoint, with a motivation to learn new applications.
  • Excellent written and verbal communication skills and an outstanding customer service orientation.
  • Strong organizational skills and ability to manage multiple tasks.
  • The ability to work well both independently and within a team.
  • The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately.
  • Fluency in French and German.

About S&P Global Market Intelligence

S&P Global Market Intelligence is a leading provider of data and analytics solutions to the financial markets. Our mission is to deliver unrivaled insights and leading data and technology solutions to our customers, partnering with them to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose

At S&P Global, we believe that diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. We strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all.

Our Values

We focus on Powering Global Markets, starting with a foundation of integrity in all we do, bringing a spirit of discovery to our work, and collaborating in close partnership with each other and our customers to achieve shared goals.

Benefits

  • Health & Wellness: Health care coverage designed for the mind and body.
  • Flexible Downtime: Generous time off helps keep you energized for your time on.
  • Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  • Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  • Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
  • Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.