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Customer Service Director

1 month ago

Brooklyn, New York, United States BHIRED Full time
Customer Service Leader

BHIRED is seeking an experienced Customer Service Leader to build, restructure, and manage its entire customer service department. The ideal candidate will create systems, implement software solutions, and oversee the department's operations, ensuring exceptional client satisfaction.

Key Responsibilities:
  • Develop and implement efficient systems and processes to manage customer service operations.
  • Implement and optimize customer service software to track performance and enhance client experience.
  • Manage a high-performing customer service team, including hiring, training, and performance management.
  • Handle escalations and ensure client issues are resolved in a timely and satisfactory manner.
  • Develop and maintain training programs to ensure team members are equipped with the skills needed to provide excellent customer service.
  • Monitor key performance indicators (KPIs) to assess department performance and make adjustments as needed.
Ideal Qualifications:
  • Proven experience in leading and building a customer service department.
  • Strong leadership skills with experience in hiring, training, and managing teams.
  • Expertise in implementing customer service software and processes.
  • Excellent communication and interpersonal skills.
  • Ability to handle escalations and ensure client satisfaction.

BHIRED offers a competitive salary of $150k/year. If you are an experienced Customer Service Leader with a passion for creating efficient systems and managing high-performing teams, we encourage you to apply.