Customer Service Representative

4 weeks ago


Brooklyn, New York, United States Citizens Full time
Job Description

As a Citizens Teller, you will play a vital role in providing exceptional customer service and support to our customers. Your primary responsibility will be to greet customers in our lobbies, answer their queries, and assist them with their financial needs.

Key Responsibilities:

  • Greet customers in our lobbies and provide a warm welcome
  • Answer customer queries and provide solutions to their financial needs
  • Assist customers with transactions, such as cashing checks, processing withdrawals, and deposits
  • Provide personalized advice and solutions to customers to help them achieve their financial goals
  • Collaborate with branch team members to ensure seamless customer service

Requirements:

  • High School degree or equivalent
  • Minimum 1 year of customer service experience
  • Strong listening and communication skills
  • Ability to problem-solve and provide solutions to customer issues
  • Customer-centric approach to delivering exceptional service

Benefits:

  • Competitive pay and benefits package
  • Opportunities for career growth and development
  • Comprehensive health care coverage
  • Tuition assistance and education reimbursement
  • Flexible work arrangements and paid time off

Why Work for Citizens:

Citizens is a customer-centric organization that values its employees and provides a supportive and collaborative work environment. As a Citizens Teller, you will have the opportunity to make a real difference in the lives of our customers and contribute to the success of our organization.



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