Service Director
4 weeks ago
Bay Ridge Auto Group is seeking an experienced Service Manager to lead and develop our service department. The ideal candidate will have a strong background in the automotive industry, with a proven track record of delivering top-tier customer service and maintaining efficient operations.
Key Responsibilities:
- Lead and inspire a team of service associates, fostering a positive and productive work environment.
- Efficiently dispatch tasks and monitor workflow to ensure optimal service delivery.
- Provide hands-on leadership and mentorship to your team, anticipating and addressing their needs.
- Oversee high-priority customer issues, ensuring timely responses and resolutions.
- Continuously update and manage the company's knowledge base to support team success.
- Handle timecard management, schedule creation, and adjustments for holidays and emergencies to ensure fair and consistent staffing.
- Ensure compliance with all federal, state, and local regulations in service operations.
Requirements:
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Experience: A minimum of 5 years of experience in a similar role, preferably in the automotive industry.
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Brand Familiarity: Prior experience with Honda, Mazda, or Volkswagen is highly desirable.
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Technical Proficiency: Working knowledge of Windows-based computers, essential software applications, Reynolds and Reynolds, and XTIME.
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Leadership: Proven ability to manage a department of at least five employees, with a strong track record of effective employee management.
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Customer Focus: Commitment to providing exceptional service and resolving customer issues with professionalism.
What We Offer:
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Competitive Compensation: An attractive salary and benefits package.
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Health Benefits: Health, dental, and vision insurance.
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Retirement: A 401(k) plan.
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Work-Life Balance: Paid time off and holidays.
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Professional Development: Ongoing training and clear career advancement opportunities.
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Supportive Environment: A collaborative team and a company committed to your success.
Apply Today
Bay Ridge Auto Group is an equal opportunity employer, committed to creating an inclusive environment for all employees.
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