Customer Service Representative II

4 days ago

Brooklyn, New York, United States MetroPlus Health Plan Full time
Job Summary

We are seeking a highly skilled Customer Service Representative II to join our team at MetroPlus Health Plan. As a key member of our Call Center, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities
  • Respond to customer inquiries and resolve issues via phone, email, or in-person
  • Document all customer interactions in our tracking system
  • Assist management staff with special projects and initiatives
  • Provide on-site and telephone orientations to new and existing members
  • Utilize computer-based resources to find answers to customer questions
  • Research and respond accurately to customer inquiries related to eligibility, benefits, services, claims, and authorizations
  • Classify and record all customer encounters clearly and concisely
  • Identify and escalate complex issues and provide follow-up/closure
  • Process requests for member materials, such as ID cards, member guides, and provider directories
  • Handle enrollment inquiries and generate sales leads
  • Handle disenrollment requests and proactively conduct retention efforts
  • Perform outreach related to New Member Orientation and PCP Term/Resign projects
  • Process premium payments
  • Perform other duties and special projects as assigned by the Director of Customer Services
Requirements
  • High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
  • 3 years of experience in a call center environment handling high volumes of calls
  • Proven experience in providing excellent service to customers in various healthcare-related areas
  • Poise under pressure when dealing with difficult situations and potentially upset customers
Professional Competencies
  • Integrity and Trust
  • Customer Focus
  • Functional & Technical Skills
  • Written/Oral Communication
  • Ability to work in a fast-paced environment while maintaining a high attention to detail

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States MetroPlus Health Plan Full time

    Job SummaryMetroPlus Health Plan is seeking a skilled Call Center Representative II to provide exceptional customer service to our members. As a key member of our team, you will be responsible for handling high-volume calls, resolving customer complaints, and providing support to management staff.Key ResponsibilitiesAssist management staff with special...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive, engaging experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States The Penguin Full time

    **Customer Service Representative Opportunity**The Penguin Group, a renowned high-end jeweler in Brooklyn, NY, is seeking a skilled Customer Service Representative to join their team.As a Customer Service Representative, you will be responsible for providing exceptional customer experiences, documenting jewelry intake for repairs, following up with...

  • Customer Service Representative

    1 week ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    1 week ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide...

  • Customer Service Representative

    3 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative Job DescriptionAt Domino's Pizza LLC, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience.Key Responsibilities:Provide excellent customer...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service RepresentativeAt Domino's, we're looking for a Customer Service Representative to join our team. As a key member of our front-of-house team, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Greet customers and provide a warm welcomeTake customer orders...

  • Customer Service Representative

    5 days ago

    Brooklyn, New York, United States NIAMAT LLC Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to provide excellent service to our customers. As a Customer Service Representative, you will be responsible for handling customer transactions, answering questions, and resolving issues in a professional and courteous manner.ResponsibilitiesGreet each customer with a smile and actively...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job OpportunityAs a Customer Service Representative at Domino's, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include:Key Responsibilities:Greet customers and provide a positive and engaging experience.Take customer orders using our technology and Point of Sale System.Ensure orders...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Blackbird Recruiting Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Blackbird Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our merchants.Responsibilities:Respond to...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States PostNet - NY143 Full time

    Job Title: Retail Customer Service RepresentativeAt PostNet, we're looking for a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States PostNet - NY143 Full time

    Job Title: Retail Customer Service RepresentativeAt PostNet, we are seeking a highly motivated and customer-focused Retail Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales transactions, and maintaining a clean and organized store...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Blackbird Recruiting Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Blackbird Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for our merchants.Responsibilities:Respond to...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States Domino's Pizza LLC Full time

    Customer Service Representative at Domino's Pizza LLCWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key...

  • Medicare Sales Representative II

    1 month ago

    Brooklyn, New York, United States MetroPlus Health Plan Full time

    Empower New Yorkers with Affordable HealthcareMetroPlusHealth is committed to empowering New Yorkers by uniting communities through care. We believe that healthcare is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.About MetroPlusHealthMetroPlusHealth...

  • Customer Service Representative

    4 weeks ago

    Brooklyn, New York, United States White Ash Group, Inc. Full time

    Job Title: Customer Service RepresentativeWhite Ash Group, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Manage and handle all customer inquiries, including taking...

  • Customer Service Representative

    4 days ago

    Brooklyn, New York, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul's exceptional service, ensuring that customers receive the help they need on their journeys. Your responsibilities will include assisting customers with U-Haul products and...

  • Customer Service Representative

    1 month ago

    Brooklyn, New York, United States PostNet - NY143 Full time

    Job DescriptionAt PostNet - NY143, we are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team. As a key member of our store staff, you will be responsible for providing exceptional customer service, operating our point-of-sale system, and assisting customers with store services and products.Key...