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Customer Service Representative

2 months ago

Fort Wayne, Indiana, United States MAXIMUS Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at MAXIMUS. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving complex issues, and ensuring timely and accurate processing of applications and case maintenance activities.

Key Responsibilities
  • Receive and assess applications, proactively communicating with clients to collect outstanding information
  • Validate and calculate income, assess eligibility, and manage case referrals
  • Engage regularly with program participants on a daily basis
  • Potentially educate clients on fundamental program services and eligibility prerequisites
  • Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility
Requirements

To be successful in this role, you will need:

  • High school diploma or GED required and 0-2 years of relevant professional experience
  • Proven customer support or Client Service Representative experience strongly preferred
  • Ability to handle complex service inquiries via telephone
  • Strong critical thinking and problem-solving skills
  • Accurate data entry (40 keystrokes/minute), strong interpersonal skills
  • Positive relationship-building with customers and state eligibility consultants
  • Attention to detail; excellent organizational, verbal, and written communication skills
What We Offer

As a valued member of our team, you will enjoy a competitive hourly base pay of $18.00, as well as opportunities for career growth and development. We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with company match, paid time off, and employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.