Retail Department Coordinator
4 weeks ago
We are seeking a highly motivated and organized Retail Department Coordinator to join our team at TJ Maxx. As a key member of our store operations team, you will be responsible for promoting an excellent customer experience and overseeing a team of Associates at the front of store.
Key Responsibilities- Create a positive internal and external customer experience by providing exceptional service and promoting loyalty programs.
- Promote a culture of honesty and integrity, maintaining confidentiality and upholding company values.
- Take an active role in training and mentoring Associates on front-end principles and personalizing the customer experience.
- Assign registers, support and respond to POS coverage needs, and coordinate breaks for all Associates.
- Address customer concerns and issues promptly, ensuring a positive customer experience.
- Ensure Associates execute tasks and activities according to store plan, prioritizing as needed.
- Communicate accurately and effectively with management and Associates when setting and addressing priorities, providing progress updates.
- Provide and accept recognition and constructive feedback, partnering with management on Associate training needs to increase effectiveness.
- Ensure adherence to all labor laws, policies, and procedures, promoting credit and loyalty programs.
- Support and participate in store shrink reduction goals and programs, promoting safety awareness and maintaining a safe environment.
- Available to work a flexible schedule, including nights and weekends.
- Strong understanding of merchandising techniques and capable of multi-tasking.
- Strong communication and organizational skills with attention to detail.
- Able to respond appropriately to changes in direction or unexpected situations.
- Team player, working effectively with peers and supervisors.
- Able to train others and possess 1 year of retail experience and 6 months of leadership experience.
We offer a competitive benefits package, including Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses, and more.
Those who meet service or hours requirements are also eligible for 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, and adoption assistance.
Contact your TJX representative for more information on our benefits package.
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