Front Office Operations Manager

6 days ago


Clarksville, Tennessee, United States DoubleTree by Hilton Clarksville Riverview Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Manager to join our team at DoubleTree by Hilton Clarksville Riverview. As a key member of our hotel's leadership team, you will be responsible for directing and administering Front Office operations to deliver exceptional guest service, team member development, and financial profitability.

Key Responsibilities:

  • Front Office Operations Management: Manage all Front Office operations, including guest service and registration, room inventory and availability, guest service standards, brand standards and initiatives, product quality, cost controls, and overall profitability.
  • Guest Service and Satisfaction: Meet and greet guests, respond to guest inquiries, requests, and issues in a timely, friendly, and efficient manner, and resolve guest concerns.
  • Revenue Growth and Maximization: Initiate and implement up-selling techniques to promote hotel services and facilities, and maximize room occupancy and overall revenue.
  • Team Member Development and Performance: Monitor and develop team member performance, including supervision, scheduling, conducting counseling and evaluations, and delivering recognition and rewards.
  • Compliance and Quality Assurance: Ensure compliance with Company standards and maintain high-quality service standards.

Requirements:

  • A minimum of 2 years of Front Office supervisory experience in the hotel industry, with Brand experience a plus.
  • ONQ and Profit Sword experience a plus.
  • Valet/Parking coordination experience a plus.
  • Experience in managing people and developing a team.
  • Previous experience in managing a department and guest satisfaction.
  • Excellent leadership, interpersonal, and communication skills.
  • Hospitality experience preferred.
  • Must be eligible to work in the USA.


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