Operations Improvement Manager Senior

7 days ago

Seattle, Washington, United States Starbucks Full time
Operations Continuous Improvement Manager Senior Job Description

At Starbucks, we're committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving customers throughout our global communities.

This position contributes to the success of our Roastery & Reserve business by leading the implementation of current and existing programs.

Key Responsibilities:
  • Provide shoulder-to-shoulder support to our Roastery & Reserve retail leadership teams.
  • Consult with retail operations to understand needs, gaps, and existing problems to be solved.
  • Be a subject matter expert and consult with cross-functional teams to support strategic decision making relating to implementation and change management.
  • Problem solving - grasp the situation through business acumen, research, and assessment including observing the retail store environment, gathering customer feedback, and insights.
  • Implementation of new and existing programs - develop robust and detailed work plan for implementation of key initiatives including a change management approach.
  • Evaluate success of programs and initiatives, influence adjustments to projects or programs to continuously improve.
  • Culinary expertise – support the launch of all new promotions by training our in-store food leaders. Work with teams to refine quality standards and workflows.
Requirements:
  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
  • Problem Solving based improvement.
  • Demonstrated willingness to learn new things.
  • Ability to obtain new knowledge and skills.
  • Ability to influence others.
  • Ability to communicate clearly and concisely both orally and in writing and presentation.
  • Strong analytical skills; understanding of quantitative analysis.
  • Structured Problem Solving Framework.
  • Ability to manage multiple complex projects.
  • Ability to lead, influence, and consult cross-functionally.
  • Ability to work creatively and deal with ambiguity.

We offer a comprehensive benefits package, including medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation, sick time, eight paid holidays, and two personal days per year. We also offer 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities.

Starbucks is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you need assistance or an accommodation due to a disability, please contact us at Starbucks.

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