Senior Applications Support Analyst
3 days ago
Join the University of Pennsylvania's IT team as a Senior Applications Support Analyst and play a critical role in ensuring the smooth operation of our clinical applications. As a key member of our team, you will provide expert technical assistance to clinical teams, diagnose and troubleshoot complex issues, and collaborate with stakeholders to optimize application and process flow.
Key Responsibilities:- Provide tier-two and tier-three support to other teams and individuals within Penn Vet IT
- Work with outside vendors, service technicians, and other vendors to address problems both reactively and proactively
- Document new and existing applications to clarify their inner workings and facilitate working alongside other programmers or technicians
- Make proposals for, give presentations on, or conduct training sessions for new or existing systems
- Respond promptly and professionally to bug reports or tickets in a ticketing system
- Research technologies and tools to provide information on their suitability for a task
- Test new applications or workflows
- Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required
- Bachelor's Degree in Computer Science or similar degree, five years of experience in a healthcare environment, is preferred
- Proficiency in structured clinical data formats (such as HL7) and clinical systems is preferred, alongside robust problem-solving abilities
- Knowledge of medical devices and hospital systems is essential
- Experience with leading multiple initiatives concurrently is preferred
- A strong grasp of written and spoken English will be helpful
- A competitive salary and benefits package
- Opportunities for professional development and growth
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to our online portal.
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