Technical Service Specialist
3 weeks ago
We are seeking an experienced Technical Services Engineer to join our team at Carolina Filters, Inc. This key position plays a vital role in providing exceptional technical support to our customers, ensuring their operational success with our filtration and parts cleaning solutions.
Key ResponsibilitiesCustomer-Focused Technical Support: Serve as the primary technical contact for customers, troubleshooting issues, and offering solutions to optimize filtration and parts cleaning processes.
Data Analysis & Reporting: Analyze customer data and generate insights to drive process improvements. Provide recommendations through detailed reports and presentations.
High Visibility Role: Maintain frequent communication with company leadership and customers, representing the technical expertise of the organization and contributing to strategic customer initiatives.
On-Site Engagement: Conduct on-site visits (10-20% travel) to build relationships, support customers, and provide technical guidance.
Sales Support & Growth: Participate in pre-sales technical discussions and assist the sales team with customer needs assessments, with the goal of transitioning into a sales role.
Project Documentation & Coordination: Maintain clear records of technical interactions and projects to ensure seamless execution and follow-up.
Cross-Functional Collaboration: Work closely with internal teams, including operations, quality, and sales, to deliver effective solutions.
QualificationsEducation: Bachelor's degree in engineering (Mechanical, Chemical, Industrial, or related field preferred).
Experience: 2-5 years of experience in technical support, process engineering, or industrial customer service. A background in product quality or customer-facing roles is a plus.
SkillsExceptional Problem-Solving and analytical abilities.
Strong Interpersonal Skills with the ability to communicate complex technical ideas to both technical and non-technical audiences.
Highly Organized with the ability to manage multiple priorities effectively.
Self-Driven and intellectually curious individual who takes ownership of challenges and seeks innovative solutions.
Proficiency with Microsoft Office (Excel, Word, PowerPoint, Access); familiarity with CRM systems is a plus.
Self-Starter with a passion for customer service and a desire to grow within the company.
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