Senior Service Owner
2 weeks ago
We are seeking a Principal Service Engineer to serve as the service owner for our highly secure hosting environment that complies with the Cybersecurity Maturity Model Certification (CMMC) 2.0 standards.
This role will act as the primary liaison for coordination among various stakeholders, including our infrastructure services, third-party hosting partners, and business units.
Key Responsibilities:
- Collaborate with enterprise security and infrastructure teams to ensure adherence to operational and architectural standards for both new and existing deployments.
- Monitor the performance of hosting partners against established Service Level Agreements (SLAs) and conduct regular business reviews to ensure service expectations are met.
- Manage vendor relationships effectively and present findings to senior leadership in both IS and business sectors.
- Translate customer and technical requirements into service architecture to meet quality expectations.
- Lead discussions regarding service backlogs and prioritize Live Site requirements accordingly.
- Utilize data and metrics to influence decision-making processes and drive improvements.
- Employ systematic procedures for advanced problem-solving and conduct root cause analysis for issues that arise.
Required Qualifications:
- Bachelor's Degree in Computer Engineering, Computer Science, Mathematics, Engineering, or equivalent experience.
- A minimum of 8 years of relevant experience.
- Proven expertise in automation related to deployment and recovery processes.
- Experience with n-tier solutions and resilience modeling.
- Ability to influence engineering teams and drive architectural decisions.
- Strong analytical skills to assess alternative solutions and approaches.
Preferred Qualifications:
- Experience in implementing security frameworks such as CMMC or NIST.
- Background in a healthcare environment.
Why Join Us?
At Providence, we offer a supportive environment where you can thrive professionally while contributing to our mission of caring for the most vulnerable in our communities. Our comprehensive benefits are designed to support your well-being and career growth.
We are committed to fostering an inclusive workplace where diversity is valued, and every voice is heard. Join us in making a difference in the lives of those we serve.
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