Acute Territory Manager

3 weeks ago

Chicago, Illinois, United States Abbott Full time
About Abbott

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You'll also have access to:

  • Career development with an international company where you can grow the career you dream of.
  • Free medical coverage for employees* via the Health Investment Plan (HIP) PPO.
  • An excellent retirement savings plan with high employer contribution.
  • Tuition reimbursement, the Freedom 2 Save (student debt program and FreeU (education benefit - an affordable and convenient path to getting a bachelor's degree.
  • A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Role and Responsibilities

As an Acute Territory Manager, you will be responsible for:

  • Achieving sales targets as outlined in annual plan.
  • Myopic focus on the customer and patients we serve. Ensure customer satisfaction is centric to all decisions and activities. Establish outstanding customer relationships and always shows the highest degree of professional behavior.
  • Clinical and Technical knowledge of Abbott CentriMag Circulatory and Respiratory support system and other complimentary products in the Acute product portfolio.
  • Masterful understanding of clinical and technical application of ECMO (Extracorporeal Membrane Oxygenation) and Ventricular Support therapy.
  • Effective and timely management of business processes including customer contracts, price quotes, customer complaint handling, Salesforce.com pipeline management, expense management, and all training and compliance courses assigned.
  • Effective communication and collaboration with Regional and Territory Teams, Training and Education, Healthcare Economics and Reimbursement, Customer Service, Finance, and Marketing.
  • Strategic approach to growing your business by achieving monthly, quarterly, and annual sales targets. Demonstrate effective account management, forecasting, and pipeline management using Salesforce.com.
  • Awareness of and adherence to Advamed guidelines and Abbott employee compliance policies.
  • In-depth understanding of how to navigate hospital administration, departmental, and purchasing policies and procedures.
  • Demonstrate proper etiquette when working in the ICU, Operating Room, Cath Lab, ER, and Intra/Extra Hospital Transport environments.
  • In-depth understanding of the clinical theatre and ECMO application when working with Perfusionist, Surgeons, Intensivists, Cardiologists, Respiratory Therapists, Nurses, and ECMO Specialists.
  • Responsible for initiating and maintaining account contacts, conducting high-level sales call activity, providing clinical and technical support/guidance to customers. Maintains regular contact with current and potential accounts in the assigned territory.
  • Actively participate in developing strategies and tactics to enhance sales and customer support efforts. Provide field input into market dynamics and competitive activity to help formulate short- and long-term planning and forward-looking financial projections.
  • Serve as a corporate liaison working closely with Region Directors, Senior Management, Marketing, Training & Education, Research & Development, Regulatory & Clinical Affairs, Reimbursement, Customer Service, and Technical Service and as appropriate other departments to provide the highest level of service to customers.
  • Report all activity into Salesforce.com to include sales calls, customer contacts, and sales opportunities by product category. Provide necessary input for the timely preparation and submission of formal offers and price quotes to accounts and provide timely feedback on market participant activities within the assigned geography.
  • Complete sales and expense reports as requested by management in a timely manner and in accordance with company policy as well as all additional documentation requested by management.
  • Protect and act responsibly with all company equipment and confidential information.
  • Provides support at Regional and National Tradeshows as requested by management.
  • Immediately report to Regulatory any product failures or customer complaints.
  • Shares concepts and ideas on product improvement with Marketing and Research and Development.
  • Performs other duties as assigned by management.
Education and Experience Minimum Requirements

To be considered for this role, you must have:

  • Bachelor's degree required; Graduate Degree preferred.
  • Minimum of five years of medical device sales experience within the Cardiovascular field.
  • Experience with ECMO clinical and technical application preferred.
  • Clinical licensure/experience preferred.
  • Ability to travel extensively throughout the territory including overnights.
  • Understanding of hospital account management and ability to establish strong customer relationships.
  • Track record of success in prior Medical Device sales roles.
  • In-depth understanding of the market, accounts, and customers you will support.

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