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Retail Operations Supervisor
2 months ago
Job Reference: 6661
Brand: Dinjob
Category: Retail Management
Job Type: Full-time
Location: Not specified
Employment Type: Full-time
Join our dynamic team, committed to creating a stylish and engaging environment that empowers individuals to showcase their unique styles.
Position Objective
The Retail Operations Supervisor plays a crucial role in assisting the Store Manager in fostering a customer-centric and product-oriented sales culture. This position emphasizes our core values and guiding principles in all store activities, including overseeing sales operations, safeguarding assets, and managing human resources functions to ensure an exceptional customer experience and optimal profitability. We are passionate about our work and believe that our teams create an extraordinary workplace for learning and growth.
Functional Responsibilities
Performance Culture
Evaluates sales reports and key performance indicators (KPIs) to identify business needs; collaborates with the Store Manager to implement in-store business and sales strategies.
Sets and communicates clear expectations, holding the store team and themselves accountable for meeting all brand, performance, and behavioral standards.
Manages payroll and supply budgets effectively.
Oversees essential operational tasks such as scheduling, conducting shrink audits, managing physical inventory, and ensuring accuracy in time sheets and payroll documentation.
Handles all financial transactions in compliance with policies, including cash management, price adjustments, and merchandise handling; ensures all register operations are executed accurately.
Ensures adherence to all relevant laws, loss prevention policies, and operational procedures; conducts training for associates to reinforce proper protocols.
Administers all operational processes, including inventory receipt and dispatch, daily merchandise replenishment, and preparation for physical inventories.
Maintains visual presentation, organization, and facility upkeep that reflects the Brand's standards.
Fosters a high-performance culture, motivating the sales team to achieve set sales and productivity targets.
Trains and mentors team members to ensure they possess comprehensive product knowledge both online and in-store.
Building High Performing Teams
Inspires and motivates the store team, cultivating a shared vision while exemplifying core values.
Encourages an inclusive and collaborative approach to problem-solving.
Communicates effectively with store teams and the Store Manager to lead positive transformations.
Seeks opportunities for personal development and actively solicits feedback to enhance leadership capabilities.
Customer Experience
Demonstrates, teaches, and promotes the principles of Exceptional Personal Service (EPS), ensuring a seamless omni-channel experience.
Exemplifies sales expectations by employing various techniques and sharing product knowledge with customers; assists in recommending merchandise or locating items based on customer preferences.
Ensures prompt resolution of customer inquiries and concerns.
Facilitates a swift and efficient register experience, staying informed on policies regarding payments, returns, and exchanges.
Ensures the team maintains consistent communication with clients through customer engagement initiatives.
Talent Development
Assists in the recruitment, hiring, and development of a high-performing team.
Supports and implements training programs and seminars, providing follow-up as necessary.
Evaluates and coaches the store team on performance metrics.
Collaborates with the Store Manager to address human resources issues promptly and effectively.
Promotes team engagement by recognizing and rewarding outstanding performance.
Ensures compliance with all employment practices and policies.
Other duties as assigned.
Qualifications
High School diploma or equivalent required.
2+ years of experience in retail management preferred.
Must be at least 18 years of age.
Excellent verbal and written communication skills.
Able to adapt to technology utilized by the company.
Proven customer service skills with a strong track record in sales and leadership.
Strong organizational skills and ability to manage multiple tasks in a fast-paced environment.
Demonstrated leadership qualities, training, and team-building skills.
Knowledge of administrative aspects of retail operations.
Able to effectively communicate with customers and staff.
Regular attendance is essential to meet company objectives. Flexibility to work evenings, weekends, and holidays is required.
Physical Requirements
Constant walking/standing throughout the shift.
Occasional lifting of up to 50 lbs. (1-33% of the shift).
Frequent climbing (34%-66% of the shift).
We are continuously seeking top talent to join our store teams. Applications are welcome at any time, and we will review your qualifications against our position requirements when openings arise.
Dinjob is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.
