Patient Account Representative

5 days ago


Irving, Texas, United States Addison Group Full time
Job Description

Job Summary:

Addison Group is seeking a highly skilled Patient Account Representative to join our team. As a Patient Account Representative, you will play a critical role in supporting our client's department by providing exceptional customer service and ensuring accurate and timely billing and collections.

Key Responsibilities:

  • Data Entry: Accurately enter patient information into our computer system.
  • Customer Service: Provide reimbursement assistance to patients while delivering superior customer service and respect to patients and their families.
  • Medical Records: Follow HIPAA guidelines to provide medical records to primary care providers, insurance carriers, referred providers, and patients per patient request.
  • Billing and Collections: Timely and accurately file and bill all patient transactions, handle incoming calls from patients, and triage billing inquiries regarding outstanding balances.
  • Payment Processing: Take payments over the phone and make outbound calls to patients/guarantors regarding outstanding balances and offer payment options.
  • Account Review: Review patient account balances and determine that appropriate actions have been previously taken by billing, payment posting, and AR follow-up.
  • Correspondence: Answer/respond to correspondence related to patient accounts.
  • EHR Management: Post charges, payments, adjustments, and related activities in our Electronic Health Record (EHR) system.
  • Teamwork: Work well individually or in a team environment to accomplish set goals.
  • Confidentiality: Maintain confidentiality in all aspects of patient information.

Requirements:

  • Medical Office Experience: 3+ years of experience in a medical office setting.
  • Customer Service Experience: 1-2 years of customer service experience in a medical setting (which can be a healthcare call center environment).
  • AR Knowledge: Must understand basic Accounts Receivable (AR) and how to review patient accounts.

Why Choose Addison Group:

  • Competitive Pay: We negotiate high salaries using the US Bureau of Labor Statistics.
  • Benefits and Bonuses: You are eligible for medical, dental, vision insurance benefits, and 401(k) plans.
  • Permanent Employment: Many of Addison's job openings lead to potential permanent employment.
  • Connections: You connect directly with hiring managers.
  • Options: You are presented with multiple employment options near your home.
  • Professional Development: You are provided hiring process advice, resume revision, and employment term negotiation.


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