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Customer Service Representative, Patient Advocate

2 months ago

Irving, Texas, United States Biote Holdings Full time

**Job Summary**

Biote Holdings is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative, Patient Advocate. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and customers, ensuring their needs are met and exceeded.

**Key Responsibilities**

• Interact with patients and customers via various communication channels, understanding and interpreting their needs and providing personalized solutions.

• Evaluate patient needs and provide guidance and recommendations to locate a provider, ensuring a seamless experience.

• Maintain and improve quality results by following best practices and recommending improved policies and procedures.

• Continuously update knowledge by participating in educational opportunities, staying up-to-date on industry trends and developments.

• Accomplish department and organizational goals by accepting ownership for accomplishing new and varying requests.

• Make strategic and effective decisions in the best interest of our customers and our company, taking care to objectively process information.

• Adopt a continuous improvement approach to the Service Desk function and key operational metrics, identifying and implementing improvement opportunities for efficiencies and automation.

• Monitor service delivery and ensure excellence in service levels, maintaining a high level of customer satisfaction.

• Handle customer and patient inquiries related to nutraceutical products.

• Ensure deadlines and targets are met, prioritizing tasks and managing time effectively.

• Promote goodwill and a positive image of Biote Holdings to customers and patients, maintaining a professional and courteous demeanor.

• Provide timely and accurate information to customers regarding product knowledge requests.

• Provide timely feedback to the company regarding service failures or customer concerns, ensuring continuous improvement.

• Take initiative with team members to stay actively engaged in customer service team-related work activities and seek to support organizational needs when available.

**Requirements**

• High school diploma or equivalent required, Bachelor's degree preferred.

• Self-starter, fast learner, and reliable individual with excellent communication skills.

• At least 2 years of experience in a busy medical office/customer service position effectively handling inbound and outbound calls.

• Passionate about wellness and dedicated to helping people live healthier and happier lives.

• Customer-focused with the ability to identify the appropriate solution for each customer's individualized needs.

• Strong computer skills, proficiency in MS Office Desktop & Web Applications.

• Ability to effectively adapt to rapidly changing technology and apply it to business needs.

• Ability to thrive in a sense-of-urgency environment and leverage best practices.

• Demonstrates initiative, flexibility, and ability to adapt to changing priorities and work environments.

• Strong time-management and organizational skills with the ability to manage multiple projects simultaneously.

• Proven track record of prospecting, closing, and exceeding sales goals.

• Skilled at building and maintaining relationships.