Account Executive, Membership Service and Retention Specialist

2 weeks ago

Rockford, Illinois, United States Chicago Blackhawks Full time
Job Title: Account Executive, Membership Service and Retention

Reports to: Manager, Membership Service and Retention

The Role:

The Account Executive, Membership Service and Retention, is a full-time position that requires a highly energetic and self-motivated individual. The successful candidate will work with the Membership Service and Retention Team to fulfill annual renewal and retention strategies while providing superior customer support for Rockford IceHogs season ticket members.

Key Responsibilities:
  • Manage a book of season ticket member accounts, including day-to-day customer communication to provide necessary solutions for customer service needs.
  • Contribute to annual renewal and retention strategic planning and timelines to increase season ticket member renewal and engagement.
  • Staff the season ticket member service counter and carry out season ticket member engagement and fan experiences at home games.
  • Collaborate with the ticket sales team to identify and formulate impactful outreach initiatives to meet and exceed customer expectations and generate revenue through upsells, referrals, single game ticket add-ons, and growth of the membership base.
  • Plan and execute year-round season ticket member events and experiences.
  • Collaborate with the Chicago Blackhawks renewal and retention team to implement efficiencies, best practices, and shared resources.
  • Other duties and responsibilities as required.
Requirements:
  • Bachelor's degree in business or a related field.
  • One or more years of professional service or selling experience.
  • Ability to engage and interact with current and prospective clients and fans.
  • Desire to work in a fast-paced, fun environment.
  • Ability to problem solve and deliver high-end customer services.
  • Uphold and demonstrate organizational values at all times - Integrity, Curiosity, Empathy, Collaboration, and Originality.
  • Ability to foster a positive team culture, work well, and collaboratively with others.
  • Demonstrate excellent personal motivation and persistence to overcome obstacles.
  • Strong verbal and written communication skills.
  • Proficient in ticketing systems, Microsoft Office Suite, including Excel, Word, PowerPoint, and other computer skills required. Knowledge of Ticketmaster Archtics and Salesforce CRM is a plus but not required.
  • Ability and desire to work a flexible schedule, including nights, weekends, and holidays as event schedule requires.
  • Ability to address, adapt to, and overcome challenges in a fast-paced, dynamic environment.
  • Demonstrated aptitude for driving results.
  • High attention to detail.
About the Team:

The Rockford IceHogs, founded in 1999 and members of the American Hockey League (AHL), is a premier organization and primary development affiliate of the Chicago Blackhawks. Located in Rockford, IL, the Team calls the newly renovated BMO Center its home.

As the longest running professional sports team in Rockford, the organization has developed a passionate local fan base and has set multiple attendance records over the years, while establishing a strong community presence.

The Rockford IceHogs' goal is to continue providing exceptional fan experiences, elevating fan attendance, making a substantial impact in the community, and continuing their commitment to developing exceptional talent.

The Rockford IceHogs is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applications will receive consideration for employment without regard to gender, race, religion, or religious creed, color, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

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