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Patient Service Representative
2 months ago
We are seeking a highly motivated and customer-focused Patient Service Representative to join our team at US Radiology Specialists. As a Patient Service Representative, you will play a vital role in ensuring the smooth operation of our medical office, providing exceptional patient care and support to our patients and their families.
Key Responsibilities- Scheduling Patients: Schedule patients for diagnostic exams and procedures, ensuring accurate and timely scheduling to meet the needs of our patients and our medical team.
- Authorization and Verification: Assist with authorization and verification processes, ensuring that all necessary documentation is complete and accurate.
- Patient Check-In/Check-Out: Check in and out patients, ensuring that all necessary information is collected and accurate.
- Phone Support: Answer multiple phone lines, providing exceptional customer service and support to our patients and their families.
- Information Management: Provide accurate and complete information to our billing office, ensuring that all necessary documentation is complete and accurate.
- Insurance Verification: Verify patient insurance coverage, ensuring that all necessary information is collected and accurate.
- Accuracy and Attention to Detail: Ensure the accuracy of patient data entered into our system, maintaining the highest level of attention to detail and accuracy.
- Request Processing and Filing: Process and file patient requests and records, ensuring that all necessary documentation is complete and accurate.
- Experience: 1-4 years of experience in a medical office setting or hospital.
- Authorizations and Insurance Verification: Experience in authorizations and insurance verification is preferred.
- Heavy Patient Volume: Ability to handle heavy patient volume and maintain a high level of productivity.
- Customer Service and Computer Skills: Strong customer service and computer skills, with the ability to multi-task and work in a fast-paced environment.
- Medical Terminology: Knowledge of medical terminology and the ability to understand and communicate complex medical information.
As a Patient Service Representative at US Radiology Specialists, you will have the opportunity to work in a dynamic and supportive environment, with a team of dedicated professionals who are passionate about delivering exceptional patient care. We offer a competitive salary and benefits package, including medical, dental, and vision plans, 401(k) matching, and paid time off.
