Customer Service Representative
4 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Representative. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our clients.
Key Responsibilities- Respond to client inquiries and resolve issues in a timely and accurate manner.
- Provide expert tax knowledge and guidance to clients, ensuring they feel supported and valued.
- Utilize software, databases, and tools to effectively research and provide accurate information.
- Make sales or recommendations for products or services that may better suit client needs.
- Engage in active listening with callers, confirm or clarify information, and diffuse angry clients as needed.
- 3 years previous call center experience.
- High School Diploma/GED or equivalent related business experience preferred.
- Strong written and verbal communication skills.
- Great active listening skills.
- Exceptional interpersonal and rapport-building skills.
- Patient and empathetic attitude.
- Strong time management and organizational skills.
- Comfortable working in a fast-paced environment.
- Computer literacy, ability to learn new technologies.
- Phone skills, including familiarity with complex or multi-line phone systems.
- Ability to learn in-depth knowledge of JH's products and/or services.
As a Contact Center Representative at Jackson Hewitt, you will have the opportunity to work in a dynamic and supportive environment, where you can grow and develop your skills. We offer a competitive compensation package, including benefits and opportunities for advancement.
By joining our team, you will be part of a company that values integrity, quality, and consistency. We take pride in our work and are passionate about helping our clients achieve their financial goals.
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