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Intake Coordinator
2 months ago
**Job Title:** Intake Coordinator
**Job Type:** Part-time
**Location:** On-site Austin, TX office
**About Us:** Texas Legal Services Center Inc is a non-profit organization dedicated to providing legal services to low-income individuals. We are seeking an experienced Intake Coordinator to join our Support Team.
Job Description**Key Responsibilities:**
- Conduct intake processes and pre-acceptance screening assessments, ensuring appropriate information is collected and entered in the case management system, and client confidentiality requirements are maintained.
- Answer incoming telephone calls, determine purpose of calls, and forward calls to appropriate parties, while welcoming on-site visitors, determining nature of their visit, and announcing visitors to appropriate personnel, ensuring all safety procedures and protocols are followed.
- Register and schedule applicants for recurring legal clinics.
- Keep informed of community resources currently available to ensure clients are referred to the appropriate source.
- Receive, review, and route incoming mail to appropriate parties, as well as prepare outgoing mail for distribution.
- Follow all confidentiality requirements when working with clients and employees, and/or handling correspondence, files, and documents, and/or when participating in confidential discussions.
**Additional Responsibilities:**
- Scan documents, assist with large mailouts, as well as send and receive mail and packages from offsite post office box as needed.
- Assist with preparation of meeting materials and event planning processes for organization events, such as staff meetings.
- Perform other duties as assigned.
**Requirements:**
- High school graduation or equivalent.
- Minimum two years' experience working in an office setting providing customer or client service support in a confidential setting.
**Competencies:**
- Proficient in Microsoft Office Word and Excel.
- Strong verbal and written communications and interpersonal skills.
- Effective organizational skills.
- Ability to establish rapport and deal tactfully and professionally with clients, visitors, and the public.
- Ability to multi-task, work well under pressure, and complete required assignments accurately in accordance with required deadlines.
- Ability to work with clients in a compassionate, culturally sensitive, patient, trauma-informed, and non-judgmental manner.
**Preferred Competencies:**
- Proficient in the Spanish language.
- Proficiency with, or the ability to learn, Legal Server (TLSC's case management system).
- Experience working with Adobe, Microsoft Planner, SharePoint, Teams, and OneDrive.
**Physical Requirements:**
- Sedentary work that involves sitting most of the time.
- Occasional bending, squatting, and kneeling.
- Exerting up to 10 pounds of force occasionally, and a negligible amount of force as needed, at times to lift, carry, push, pull, or otherwise move objects.
