Intake Coordinator
3 weeks ago
Job Title: Intake Coordinator
Job Summary:
The Intake Coordinator will serve as the primary point of contact for intake screening and determining eligibility and benefits of referrals. This role requires excellent communication and organizational skills to ensure timely and professional responses to all referrals and inquiries.
Responsibilities:
- Adhere to all hospital and department policies and procedures.
- Ensure appropriate intake referrals are collaborated accordingly and responded promptly.
- Maintain courteous and professional interactions with patients, families, and guests at all times.
- Assist staff in communication with physicians and patients.
- Determine eligibility and benefits from insurance companies on referrals coming directly for intake.
- Confirm financial responsibilities with patients and register admission in the system.
- Provide clerical support to the nursing team, patients, and their families.
- Coordinate with finance and billing departments all admissions and discharges.
- Communicate admission to staff and other members of the team by providing basic and pertinent information.
- Comply with the hospital policies on maintaining safety and reporting incidents promptly.
- Use effective time management and organizational skills.
- Process paperwork for new patients and in accordance with protocols.
- Ensure that all admission forms are completed timely.
- Promptly answer telephone calls and screen inquiry calls and emails.
- Collect data to help with the admission process.
- Communicate professionally and respectfully with all members of the hospital while working to support a team-oriented work environment.
- Maintain customer confidence and protect operations by keeping information confidential and adhering to the standards of the Health Insurance and Portability Act (HIPAA).
- Perform record keeping, medical record maintenance, report writing, data collection, audits, and other reports as directed by the Nurse Director.
- Maintain a positive and respectful work environment.
- Abide and follow the guidelines in the code of conduct, shares accountability and responsibility for conducting themselves in a manner consistent with the hospital mission, vision, and values.
- Make charts, discharge packets.
- Maintain a downtime packet for use in emergency when the computer system is down.
- Order supplies on a regular basis and report work requests for broken equipment.
- Arrange consults, appointments, and transportation as needed.
- Organize chart at discharge and check chart for completion before delivery to medical records.
- Perform administrative duties assigned by the unit manager.
- Anticipate staffing needs of the unit and help with finding replacement.
- Assist the unit manager with the day-to-day staffing schedule.
- Perform other duties as assigned.
Qualifications:
The ideal candidate will have a degree in Behavioral Science, License Psychiatric Technician, Nursing, or a related field. Prior experience in working with a Behavioral Health Organization on intake screening, admission process, and registration is preferred. Knowledge in insurance eligibility and benefits is also required.
Certifications/Licenses:
CPI certification or other Assaultive Behavior Management program certification or within 3 months of hire. Must have current BLS certification.
Other Skills, Abilities & Knowledge:
Excellent reading, verbal, and written communication skills are necessary. Must have outstanding guest relations skills. Possess knowledge of psychiatric and medical terminologies. Knowledge of intake process, skills, and methods of relating to referral sources, patients, and families. Proficiencies with computer programs, which may include Microsoft Word, Excel, PowerPoint, Outlook, and others. Demonstrate the ability to use standard office equipment such as telephone, fax, efax, copiers, EHR documentation, and other computer programs. Organized and possesses the ability to adjust to the constantly changing workloads.
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