Patient Experience Specialist

2 weeks ago


Colorado Springs, Colorado, United States Serenity Healthcare Full time
Job Opportunity

We are seeking a highly motivated and compassionate Patient Experience Specialist to join our team at Serenity Healthcare. As a Patient Experience Specialist, you will play a critical role in educating patients on new-to-market healing technologies and helping them understand the benefits of TMS and Ketamine.

Key Responsibilities
  • Develop and maintain expertise on TMS and Ketamine, with training and studies provided
  • Take ownership of patient care, ensuring seamless delivery of services
  • Conduct one-on-one meetings with patients to connect treatment solutions to their individual needs
  • Support patient healing through education, connection, and focus on TMS and Ketamine
Benefits
  • Accelerated career growth opportunities in the healthcare industry
  • Comprehensive benefits package, including medical, dental, and vision insurance, and 401K
  • 20 days of paid time off annually, including 10 PTO days and 10 holidays
  • Access to Serenity Healthcare's treatment options
Requirements
  • High school diploma or equivalent
  • 2-3+ years of experience in a full-time customer service role
  • Excellent verbal and written communication skills, with basic math skills
  • Well-versed in de-escalation techniques and ability to connect with individuals

We are an equal opportunity employer and welcome applications from diverse candidates. This position pays $22/hour, in accordance with Colorado's Equal Pay for Equal Work Act.



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