Bilingual Support Specialist for Lincoln National Corporation

2 days ago


Fort Wayne, Indiana, United States Lincoln National Corporation Full time
Estimated Salary Range: $60,000 - $80,000 per year

As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your primary focus will be on supporting the Retirement Plan Services business, which includes assisting with inquiries, resolving issues, and ensuring seamless customer experiences. You will have the opportunity to work with a variety of customers, including those who require bilingual support.

Key Responsibilities:
  • Provide excellent customer service to clients via phone, email, or chat
  • Resolve customer complaints in a timely and professional manner
  • Work collaboratively with internal teams to ensure customer needs are met

Benefits:
  • A competitive salary range
  • The opportunity to work from home after 8 weeks of onsite training
  • A comprehensive benefits package, including medical, dental, and vision coverage

Requirements:
  • Bilingual proficiency in English and Spanish (written and verbal)
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively


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