Retirement Plan Customer Care Professional

3 weeks ago


Fort Wayne, Indiana, United States Lincoln Financial Services Full time
Empowering Customers: As a Retirement Plan Customer Care Professional at Lincoln Financial Services, you will play a critical role in empowering customers to take charge of their financial future. You will provide personalized support to individuals with questions or concerns regarding their retirement plan, working closely with colleagues to resolve issues and provide solutions that meet their needs.

About the Role: This opportunity requires strong interpersonal skills, empathy, and the ability to communicate complex information in a clear and concise manner. You will work in a dynamic team environment with a focus on delivering exceptional customer service. As a Retirement Plan Customer Care Professional, you will have the opportunity to develop new skills and advance your career within our company.

Key Responsibilities: • Provide personalized support to customers with questions or concerns regarding their retirement plan • Collaborate with colleagues to resolve issues and provide solutions • Develop and maintain relationships with customers and stakeholders • Stay up-to-date on retirement plan products and services • Identify opportunities for improvement and implement changes to enhance customer experience

What We Offer: We offer a competitive salary of $19.42-$20.42 per hour, depending on qualifications. In addition, we provide opportunities for advancement, training, and professional development. Our benefits package includes PTO, parental leave, competitive 401K, and employee assistance program. We prioritize employee health and well-being by offering remote work options and flexible schedules.

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