Lab Support Specialist

3 days ago

East Longmeadow, Massachusetts, United States Pace® Analytical Services Full time
About Us

Pace Analytical Services is a leading provider of laboratory services, committed to advancing the science of businesses, industries, consulting firms, government agencies, and others.

We offer local-level service backed by a national laboratory network, ensuring our air, water, soil, and more are safe.

Job Description

Summary:

As a Lab Support Specialist, you will be responsible for preserving, preparing, processing, and maintaining lab samples, requiring knowledge of complex to specialized lab support policies, programs, and practices.

You will complete appropriate forms, documents, and databases, provide technical assistance to customers, and write reports.

This role may involve various forms of samples, such as environmental, biological, chemical, and related areas.

Responsibilities
  • Influence all aspects of performance management, including hiring, goal setting, development, evaluating, performance improvement, motivation, and recognition.
  • Build an engaging team environment by training and coaching associates, holding them accountable to execute on Standard Operating Procedures (SOPs), and recognizing outstanding team member contributions.
  • Ensure individual work is being prioritized appropriately, timely client responses, and re-routes or redeploys work where necessary.
  • Prepare lab for daily operations, including stocking materials, equipment, safety, cleanliness, and related areas.
  • Support analytical testing process using complex to specialized lab support knowledge in the collection and review of conditions, including preserving samples, completing sample preparation, documenting, and communicating results.
  • Pick up, transport, and maintain results, samples, documents, materials, and other items as needed.
  • Dispose of laboratory materials and samples using well-established guidelines and instructions.
  • Perform basic laboratory equipment troubleshooting and maintenance.
  • Review, complete, and process very complex to specialized degrees of logs, documents, databases, and related materials and information.
  • Provide complex to specialized support in the application and assistance to staff and management regarding lab support policies, programs, and practices.
  • Provide complex to specialized support researching issues and developing recommendations to resolve process, department, and related customer issues.
  • Assist in the review and implementation of lab support policies, practices, and programs to meet organizational, operations, and management needs.
  • Assist with ensuring compliance with applicable laws, rules, and regulations; receives guidance and direction or escalates when required.
  • Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
  • Promote and support the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.
Qualifications

Education and Experience:

High school diploma or equivalent and three (3) years of lab support experience; Associates degree preferred; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills:

  • Very complex to specialized principles, practices, and techniques of lab support.
  • Technical customer service principles and practices.
  • Applying the daily administration of very complex to specialized lab support programs, policies, and procedures.
  • Very complex to specialized methods to resolve lab support or technical problems, questions, and concerns.
  • Ability to learn broad applicable organizational policies and procedures on sample maintenance.
  • Computer applications and systems related to the work.
  • Principles and practices to serving as an effective project team member.
  • Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations.
  • Correct business English, including spelling, grammar, and punctuation.
Benefits

Pace Analytical Services offers a comprehensive benefits package, including 80 hours of paid vacation per year, 7 paid holidays per year, 2 floating holidays per year, 40 hours of paid sick time per year, paid bereavement leave, 8 hours of paid volunteer time per year, medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k), and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Pace Analytical Services is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws.

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