Lab Technician Team Lead

5 days ago

East Longmeadow, Massachusetts, United States Pace® Analytical Services Full time
Job Summary

Pace Analytical Services is seeking a highly skilled and experienced Lab Technician Team Lead to join our team. As a key member of our laboratory operations, you will be responsible for preserving, preparing, processing, and maintaining lab samples, ensuring the highest level of quality and compliance.

Key Responsibilities
  • Sample Management: Oversee the preservation, preparation, processing, and maintenance of lab samples, adhering to complex and specialized lab support policies, programs, and practices.
  • Technical Assistance: Provide technical assistance to customers, including environmental, biological, chemical, and related areas, ensuring accurate and timely results.
  • Team Leadership: Lead and motivate a team of lab technicians, providing ongoing feedback, coaching, and training to ensure excellent performance and compliance.
  • Quality and Compliance: Ensure individual work is prioritized appropriately, and timely client responses are provided, re-routing or re-deploying work as necessary.
  • Lab Operations: Prepare the lab for daily operations, including stocking materials, equipment, safety, cleanliness, and related areas.
  • Sample Disposal: Dispose of laboratory materials and samples using well-established guidelines and instructions.
  • Equipment Maintenance: Perform basic laboratory equipment troubleshooting and maintenance.
  • Documentation: Review, complete, and process complex and specialized logs, documents, databases, and related materials and information.
  • Policy and Procedure Support: Provide complex and specialized support in the application and assistance to staff and management regarding lab support policies, programs, and practices.
  • Process Improvement: Assist in the review and implementation of lab support policies, practices, and programs to meet organizational, operations, and management needs.
  • Compliance: Assist with ensuring compliance with applicable laws, rules, and regulations, receiving guidance and direction or escalating when required.
Requirements
  • Education and Experience: High school diploma or equivalent and three (3) years of lab support experience; Associates degree preferred; OR an equivalent combination of education, training, and experience.
  • Knowledge and Skills: Very complex and specialized principles, practices, and techniques of lab support; Technical customer service principles and practices; Applying the daily administration of very complex and specialized lab support programs, policies, and procedures; Very complex and specialized methods to resolve lab support or technical problems, questions, and concerns; Ability to learn broad applicable organizational policies and procedures on sample maintenance; Computer applications and systems related to the work; Principles and practices to serving as an effective project team member; Methods to communicate with staff, coworkers, and customers to ensure safe, effective, and appropriate operations; Correct business English, including spelling, grammar, and punctuation.
  • Skills: Performing very complex and specialized lab support duties in assigned areas; Providing broad support within lab testing; Providing complex technical customer service; Serving as a team member working with customers and projects; Operating in a both a team and individual contributor environment; Interpreting, applying, and explaining organizational policies and procedures; Maintaining databases, forms, documents, and related information; Using initiative and judgment within established department policies and procedures; Using tact, discretion, and prudence in working with those contacted in the course of the work; Performing effective oral presentations to groups and peers and the department; Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities; Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Benefits

Pace Analytical Services offers a comprehensive benefits package, including:

  • 80 hours of paid vacation per year
  • 7 paid holidays per year
  • 2 floating holidays per year (prorated based on start date)
  • 40 hours paid sick time per year
  • Paid bereavement leave (days based on relation to the employee)
  • 8 hours paid volunteer time per year
  • Medical, dental, vision, voluntary short-term disability, long-term disability, life insurance, voluntary supplemental life insurance, traditional 401(k), and ROTH 401(k) with a company match, HSA, FSA, employee referral bonus, employee assistance program, tuition reimbursement program, employee recognition program, voluntary ID theft coverage, voluntary legal coverage, voluntary accident insurance, voluntary hospital indemnity insurance, and voluntary critical illness insurance.

Pace Analytical Services is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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