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Member Service Representative II
2 months ago
We are seeking a highly skilled and motivated Member Service Representative II to join our team at Members 1st Federal Credit Union. As a key member of our branch operations team, you will play a critical role in supporting all aspects of branch operations, assisting with growth of deposits, loans, and service ratio, and providing exceptional member service.
Key Responsibilities- Identify member product and service needs, and provide solutions to meet those needs.
- Support a member-focused culture that influences the use of technology and collaborates with departmental partners to provide a seamless experience for members.
- Meet and exceed member expectations by providing superior service, supporting branch growth and service, and demonstrating compliance and credit union standards.
- Perform lobby engagement, and provide coverage as needed for other departments and/or functions within the scope of this position.
- 3-5 years of professional experience with financial and industry technology or equivalent work experience.
- Excellent communication and interpersonal skills, with the ability to work effectively with members, associates, and departmental partners.
- Strong analytical and problem-solving skills, with the ability to make sound decisions and take charge of situations.
- Ability to work extended evening and weekend hours, and to travel to other locations to provide extended hours coverage.
At Members 1st, we offer a competitive compensation package, including career growth opportunities, job security, annual increases, and bonus potential. We also offer a nationally recognized 401(k) plan with up to 10% company match, a multitude of benefits and incentives to stay mentally and physically healthy, and a strong commitment to providing a healthy work-life balance.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional member service, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}
