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Centralized Services Trainer
2 months ago
Job Summary:
As a key member of the Centralized Services team, the Training Program Facilitator will play a critical role in facilitating training programs for team members across various locations. This individual will work closely with Operations and Project Managers to develop and deliver training content, ensuring that team members have the necessary skills and knowledge to excel in their roles.
Key Responsibilities:
- Maintain all training materials, ensuring they are up-to-date and relevant to the team's needs.
- Contribute to the development of new training material, providing insights and sharing lessons learned to enhance the training experience.
- Provide coaching and mentoring to team members after training, ensuring they have the necessary support to apply their new skills in the workplace.
- Coordinate efforts with Technical Writers and Content Developers to ensure seamless communication of training updates and information.
- Develop expertise on new company products or services, providing demonstrations, customization, and promotion to learners.
- Assist with customer interactions during periods of high call volume, providing exceptional service and support.
- Maintain a master training schedule, ensuring all training programs are properly coordinated and executed.
- Collaborate with the Training Manager to champion and implement leadership, coaching, and employee engagement initiatives for new team members.
- Partner with the Performance Research and Analysis team to monitor training trends and make recommendations for continuous growth and improvement.
- Work closely with Project Managers and Business Owners to identify training needs and implement training programs to improve daily operations and support new initiatives.
About Walgreens:
Walgreens is a leading healthcare, pharmacy, and retail company with a 170-year heritage of caring for communities. As a key player in the U.S. healthcare system, Walgreens pharmacists play a critical role in providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for medically underserved populations.
Requirements:
- High School Diploma/GED and at least 2 years' experience delivering formal training on customer interaction.
- Intermediate level skill in Microsoft Word and PowerPoint.
- Experience applying knowledge of adult learning principles to training delivery.
- Experience using time management skills, prioritizing, organizing, and tracking details and meeting deadlines of multiple projects.
- Experience facilitating group discussions and providing training and developing process documentation/user manuals.
- Registered Technician/licensed pharmacy technician in the state where working; if applicable per state Board of Pharmacy requirements.
- Willingness to travel at least 25% of the time for business purposes.
