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Customer Service Representative

2 months ago

Louisville, Kentucky, United States Value City Furniture Full time

About the Role:

The Customer Service Associate plays a vital role in ensuring our customers have a seamless shopping experience. This individual serves customers by answering questions, forwarding messages, confirming orders, scheduling deliveries, and keeping customers informed of their order status.

Key Responsibilities:

  • Embodies our values: Adventure Guides, Serve Others, and Own It
  • Assists in fostering an energetic and positive working environment
  • Frequently communicates with customers via phone
  • Partners with all team members to create an easy transaction and great in-home delivery service
  • Develops strong relationships with customers who shop with us in-store and online
  • Listens to customers' needs and presents possible options

Requirements:

  • High school diploma or general education degree (GED); or equivalent combination of education and experience
  • Ability to read, write, and comprehend simple instructions, short correspondence, and memos
  • Ability to effectively present information in one-on-one and small group situations to customers and team members
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Demonstrated ability to handle customer calls displaying good phone skills
  • Track record of serving others and putting team goals first
  • Owner's mindset; takes ownership over everything within scope of responsibility
  • Embody an adventure guide; passion for the business, bringing curiosity and innovation to the job
  • Proactive approach; identifies and solves problems
  • Adaptability; flexible to shifting priorities and a changing environment
  • Desire to continuously improve