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Service Operations Coordinator

2 months ago

Charlotte, North Carolina, United States Guardian Fueling Technologies LLC Full time
Job Overview

This role will initially be part-time, transitioning to a full-time position.

Position Summary:

Reporting directly to the Branch Manager, this role is responsible for providing administrative assistance to the Service and Construction divisions.

Key Responsibilities:

  • Verify Service Tickets for billing precision.
  • Input hours worked for Service Technicians and Construction staff in Great Plains – Time Track software.
  • Finalize Gilbarco/Warranty claims.
  • Manage the issuance and receipt of Purchase Orders.
  • Register new equipment installations.
  • Assess denied or overdue invoices.
  • Secure multiple trip approvals for billing purposes.
  • Support the construction manager in ordering equipment, organizing jobs, and reviewing projects for completion.

Qualifications:

  • Meticulous attention to detail.
  • Proficient in Excel/MS Office.
  • Adept at multitasking and prioritizing tasks.
  • Strong verbal and written communication skills.
  • Excellent interpersonal abilities.
  • Self-motivated with a focus on process enhancement.
  • Experience with Great Plains is advantageous.
  • Prior experience in service dispatching is highly desirable.

Core Competencies:

  • Attention to detail
  • Technical proficiency
  • Accountability

Supervisory Role:

This position does not have direct supervisory duties but may provide guidance and mentorship to other roles within the organization.

Work Environment:

This position operates within a professional office setting, utilizing standard office equipment such as computers, telephones, photocopiers, filing cabinets, and fax machines.

Physical Requirements:

This is primarily a sedentary role; however, some filing duties are required, necessitating the ability to lift files, open filing cabinets, and bend or stand as needed.

Position Type and Expected Hours:

This role will begin as part-time and will evolve into a full-time position. Standard office hours are Monday to Friday, 8 AM to 5 PM. Specific hours will be discussed during the screening process.

Travel Requirements:

Local travel to the branch is anticipated.

Education and Experience:

A high school diploma or GED is required.

Work Authorization:

US Work Authorization is mandatory.

Equal Employment Opportunity Statement:

As an Equal Employment Opportunity employer, Guardian Fueling Technologies LLC is committed to providing equal employment opportunities for all applicants and employees. We do not discriminate unlawfully based on race, national origin, sex, pregnancy, color, religion, age, physical or mental disability, legally-protected medical condition, veteran status, marital status, sexual orientation, or any other basis protected by state or federal laws. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Drug-Free Workplace:

Guardian Fueling Technologies LLC maintains a drug-free workplace.

Benefits:

We offer comprehensive benefits, including health coverage, 401K matching, paid holidays, paid vacation, and more.