Desktop Support Engineer Administrator

2 days ago

Washington, Washington, D.C., United States ABBTECH Professional Resources Full time
Job Summary

We are seeking a highly skilled Desktop Support Engineer Administrator to join our team at ABBTECH Professional Resources. The successful candidate will provide top-notch support for our ESA V program, ensuring the smooth operation of our Windows 10 workstation environment.

Key Responsibilities
  • Provide Tier 3 desktop engineering support for our ESA V program
  • Complete incident tickets and service requests within SLA and in a modern tracking system
  • Work closely with the Customer Relationship Manager to prioritize and complete customer requests
  • Package and deploy Windows workstation software in a hardened environment
  • Attend meetings with the customer as required
  • Provide written instructions for both workstation and application usage
  • Provide weekly reporting of issues and projects
  • Be able to troubleshoot and support Windows 10 workstations and software
  • Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
  • Work with security, infrastructure, networking, and applications engineering teams to implement and manage a workstation security strategy
  • Support monthly and expedited patching of workstations, to include application of STIGS and emergency security updates as identified
  • Provide white glove support to executive level customers
  • Ability and willingness to work extended hours or modified schedule for planned and emergency work
Requirements
  • Bachelor's degree from an accredited college in a related discipline, with 4-8 years of prior relevant experience; or a Master's degree with 2 to 6 years of prior relevant experience
  • BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 4+ years relevant experience (2+ years with a MS/MIS Degree)
  • 2+ years experience providing Tier II, III & IV support in a Windows-based environment
  • Ability to work well with people from many different disciplines with varying degrees of technical experience
  • Ability to express complex technical concepts effectively, both verbally and in writing
  • Ability to work with a large diverse team supporting multiple customers in a shared team environment
  • Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments
  • Hands-on knowledge of Active Directory Group policy as applied to workstations
  • Hands-on knowledge of end user workstations and technology to support end user workstations
  • Experience with PIV and CAC authentication
  • Provide support on a M-F business hours schedule in the eastern time zone
  • Extended hour and weekend support on emergency basis
  • Excellent communication skills are required to effectively interface with customers up to the executive level
  • Ability to work on your own to successfully resolve issues while updating management
  • Ability to obtain and maintain a Public Trust clearance
  • Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information
  • This program requires US Citizenship
Preferred Qualifications
  • 2+ years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc) administration support
  • 5+ years of experience in an operations role
  • Government contracting experience, particularly with the DOJ
  • Existing/current DOJ or DOD Clearance
  • ITSM knowledge and experience, particularly with ServiceNow
  • Extensive knowledge of Windows 10 operating system
Benefits
  • Medical, Dental, and Vision offerings
  • Weekly Direct Deposit
  • Paid Holidays and Personal Time Off
  • 401(k) with match
  • Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
  • Pre-Paid Legal and Employee Assistance Programs
  • Northwest Federal Credit Union Membership
  • BB&T @ Work Program

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