Vacation Experience Ambassador
3 weeks ago
We are looking for a highly motivated and detail-oriented Vacation Experience Ambassador to join our team at Hilton Grand Vacations. This role is responsible for providing personalized assistance to our guests, helping them to make the most of their stay with us.
Job Description:This position involves greeting guests upon arrival, checking them in, and assigning rooms according to their preferences. You will also be responsible for answering questions, making recommendations, and resolving any issues that may arise during their stay.
Key Responsibilities:
* Greet guests warmly, ensuring a positive welcome to the resort.
* Assist guests with check-in procedures, answer questions, and provide detailed information about resort amenities and services.
* Make informed recommendations to guests on local attractions, dining options, and activities based on their interests and preferences.
* Handle guest complaints and issues professionally, escalating to management if necessary.
* Maintain accurate records of guest interactions, including preferences, feedback, and special requests.
Requirements:
* 6 months experience in a customer-facing role, preferably in hospitality or tourism.
* Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
* Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
* Basic math skills and accuracy when handling cash, credit card transactions, and other financial duties.
Salary:
$45,000 - $55,000 per annum, depending on experience.
About Us:
Hilton Grand Vacations is a leading provider of vacation ownership experiences, with a reputation for excellence and customer satisfaction. Our team members are passionate about delivering exceptional service and creating unforgettable memories for our guests.
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