Customer Experience Representative

5 days ago


SaintPierreleBost, Nouvelle-Aquitaine, United States Hand & Stone - Chesterfield, Short Pump, & West End Full time
About the Role
As a Customer Experience Representative at Hand & Stone Massage and Facial Spa, you will play a vital role in delivering exceptional service to our guests. Your primary responsibility will be to ensure that every guest feels valued and supported throughout their spa experience. This includes providing personalized attention, responding to their needs, and addressing any concerns they may have.

A Day in The Life
- You will work closely with our team to create a welcoming atmosphere for all guests
- You will be responsible for answering phone calls, booking appointments, and checking out guests efficiently
- You will maintain a clean and organized spa lobby area, ensuring it meets high standards of cleanliness and presentation

Requirements
- You must possess excellent communication skills, both verbal and written
- Ability to multitask, handle stressful situations, and prioritize tasks effectively
- Availability to work a variety of shifts, including mornings, evenings, and weekends

What We Offer
- Competitive salary: $15.50 per hour
- Opportunities for monthly bonuses based on Membership sales
- Paid Vacation for full-time employees
- Health, vision, dental, and life insurance for full-time employees
- 401(k) opportunities
- Complimentary monthly massage or facial for full-time employees


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