Care Coordinator Specialist

4 days ago

Quincy, Massachusetts, United States Bay State Community Services Full time
Job Title: Care Coordinator

Bay State Community Services is seeking a highly organized and detail-oriented Care Coordinator to join our team. As a Care Coordinator, you will work collaboratively with patients, families, and healthcare providers to coordinate care management services and ensure seamless transitions in care.

Key Responsibilities:
  • Work collaboratively with care management teams, patients, families, and healthcare providers to coordinate care management services.
  • Monitor adherence to care plans, evaluate effectiveness, and facilitate changes as needed.
  • Create ongoing processes for patients and families to determine and request the level of care coordination to support their needs.
  • Ensure care plans meet the requirements of EOHHS and notify the ACO/MCO of any changes.
  • Facilitate patient access to medical and specialty providers, educate patients and families about community resources, and facilitate meetings between patients, families, and care teams.
  • Ensure patients receive necessary assistance and accommodations to prepare for and participate in treatment planning.
  • Cultivate and support primary care and specialty provider co-management through timely communication, inquiry, follow-up, and integration of information into care plans.
  • Assist with the identification of high-risk enrollees and flag in the EMR.
  • Conduct assessments for Flexible Services and make recommendations to the ACO for approval.
  • Provide health and wellness coaching as directed by the care team and as indicated in the care plan.
  • Maintain regular contact with patients to monitor and coordinate care planning, including quarterly face-to-face meetings.
Requirements:
  • 1 year of experience working with mental health/substance use disorders with a Bachelor's degree in a social services field; or 2 years of experience working with mental health/substance use disorders with an Associate's degree or no degree.
  • Strong computer skills and experience with EMR systems and reports is desirable.
  • Highly organized with the ability to keep accurate notes and records.
  • Local knowledge about and connections to community health care and social welfare resources is desirable.
  • Bilingual speakers (Haitian Creole, Spanish, Portuguese, Cape Verdean Creole, etc.) are encouraged to apply.
Benefits:
  • Blue Cross and Blue Shield Health and Dental Insurance
  • Eye-Med Vision Benefits
  • Employer-paid Life and Long-Term Disability Insurance
  • Medical Flexible Spending Account and Dependent Care Account
  • Employee Assistance Program
  • Generous Paid Time Off (35 days, including 15 vacation days, 12 holidays, and 8 sick days)
  • Retirement Plan 403(b) with employer match after the first year of employment
  • Opportunities for Student Loan Forgiveness
  • Tuition Assistance
  • Mileage reimbursement
  • Extensive Training Program
  • Monthly Agency-Wide Trainings (includes CEUs for obtaining/retaining licenses)
  • Supervision for Licensure and Specializations
  • Immediate Access to Comprehensive Online Self-Paced CEU Trainings
  • Opportunities for Certification in Evidence-Based Practices

Bay State Community Services is an equal opportunity employer committed to providing an environment free from bias, discrimination, or harassment of any kind. We are dedicated to mutual respect and equal employment opportunities for all qualified applicants and teammates without regard to race, ethnicity, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law.

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