Apple Technical Support Specialist

1 day ago


New York, New York, United States US Tech Solutions Full time

About the Role:

We are seeking a highly skilled Apple Technical Support Expert to join our team at US Tech Solutions. As a key member of our support team, you will provide expert guidance and support to our clients, ensuring seamless and efficient technical assistance.

Key Responsibilities:

• Provide technical support and guidance to clients on Apple products and services.

• Collaborate with our client executive leadership to develop and implement training initiatives and innovation projects.

• Design, develop, and conduct new hire onboarding training programs.

• Lead virtual and in-person training classes, utilizing strong communication and presentation skills.

• Investigate and resolve complex technical issues, ensuring timely and effective resolution.

• Provide on-site support to clients, including installation, maintenance, and repair of Apple systems and equipment.

Requirements:

• 5+ years of experience in Apple field support.

• Strong technical knowledge of Mac OS and iOS.

• Excellent communication and presentation skills.

• Ability to work independently and as part of a team.

Preferred Qualifications:

• Apple training or certification.

• Apple Store experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. We are committed to delivering exceptional service and support to our clients and partners.



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