Technical Support Analyst
2 weeks ago
Our client, a prominent provider of musculoskeletal solutions, is at the forefront of technological innovation across a diverse range of products. They are currently seeking an IT Support Specialist to enhance their technical support team.
Location: Remote
Employment Type: Full-Time
Role Summary:
The IT Support Specialist will play a crucial role in delivering technical assistance through various channels including phone, email, and web for issues related to networks and software.
Key Responsibilities:
- Deliver timely and professional technical support to clients through phone and email communications.
- Diagnose and resolve support inquiries utilizing available tools and resources while adhering to established protocols.
- Document solutions and create a comprehensive troubleshooting FAQ guide for end users.
- Ensure all reported issues are resolved promptly and effectively.
- Contribute to the development and upkeep of troubleshooting guides, testing protocols, training materials, and documentation.
- Perform additional tasks and responsibilities as assigned by management.
- Provide remote assistance to field sales teams using remote support technologies.
- Assist in monitoring and managing IT inventory.
- Install and configure computer hardware, software, printers, and other peripherals.
- Support office relocations and computer setups.
- Comply with the company's Code of Conduct and all relevant policies and regulations.
- Maintain compliance with applicable laws and regulations by completing necessary training and staying informed about compliance requirements relevant to the role.
- Represent the organization professionally and uphold high ethical standards in all interactions.
- Accommodations may be made to enable individuals with disabilities to perform essential functions.
Qualifications:
- High School Diploma or equivalent; Bachelor's Degree is preferred.
- Excellent written and verbal communication skills.
- Proficient in a Windows environment, specifically Windows 10 and 11.
- Familiarity with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and security software.
- Willingness to work occasional nights and weekends.
Compensation:
$48,000 to $50,000
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