Technical Support Analyst

2 weeks ago


Lower Providence Twp, United States Mitchell Martin Full time
Position Overview:

Our client, a prominent provider of musculoskeletal solutions, is at the forefront of technological innovation across a diverse range of products. They are currently seeking an IT Support Specialist to enhance their technical support team.

Location: Remote

Employment Type: Full-Time

Role Summary:

The IT Support Specialist will play a crucial role in delivering technical assistance through various channels including phone, email, and web for issues related to networks and software.


Key Responsibilities:
  • Deliver timely and professional technical support to clients through phone and email communications.
  • Diagnose and resolve support inquiries utilizing available tools and resources while adhering to established protocols.
  • Document solutions and create a comprehensive troubleshooting FAQ guide for end users.
  • Ensure all reported issues are resolved promptly and effectively.
  • Contribute to the development and upkeep of troubleshooting guides, testing protocols, training materials, and documentation.
  • Perform additional tasks and responsibilities as assigned by management.
  • Provide remote assistance to field sales teams using remote support technologies.
  • Assist in monitoring and managing IT inventory.
  • Install and configure computer hardware, software, printers, and other peripherals.
  • Support office relocations and computer setups.
  • Comply with the company's Code of Conduct and all relevant policies and regulations.
  • Maintain compliance with applicable laws and regulations by completing necessary training and staying informed about compliance requirements relevant to the role.
  • Represent the organization professionally and uphold high ethical standards in all interactions.
  • Accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications:
  • High School Diploma or equivalent; Bachelor's Degree is preferred.
  • Excellent written and verbal communication skills.
  • Proficient in a Windows environment, specifically Windows 10 and 11.
  • Familiarity with MS Office Suite (Access, Excel, Outlook, PowerPoint, Word), Adobe Acrobat, and security software.
  • Willingness to work occasional nights and weekends.

Compensation:
$48,000 to $50,000

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