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Technical Support Analyst

2 months ago

Lower Providence Twp, United States J P Mascaro and Sons Full time
About Us

JP Mascaro & Sons is a prominent family-owned enterprise that has seen remarkable growth since its inception in 1964. Starting with a single vehicle, we have evolved into one of the largest and most successful fully integrated solid waste management companies in the mid-Atlantic region. Our enduring business philosophy emphasizes exceptional customer service, treating our employees like family, and maintaining a strong work ethic.

Position Overview

Our corporate office is currently in search of an IT Support Specialist. This role is designed for continuous development and is fully onsite, requiring presence five days a week with no remote work options.

Key Responsibilities:
  • Provide timely responses to technical support requests via phone, email, and service tickets, escalating issues when necessary.
  • Diagnose, investigate, and resolve information systems challenges.
  • Utilize help desk software and problem management databases effectively.
  • Educate employees on established policies, procedures, and regulations.
  • Conduct training sessions for employees on the proper use of technology and equipment.
  • Deliver technical and functional assistance to the internal user community.
  • Collaborate with third-party vendors to troubleshoot and resolve issues.
  • Monitor server performance and perform hardware/software repairs as required.
  • Manage inventory of equipment and supplies.
  • Maintain comprehensive records related to equipment distribution and end-user interactions.
  • Assist in diagnosing network and telecommunications outages.
  • Refer hardware or software issues to vendors for resolution.
  • Exhibit strong communication skills in oral, written, and listening formats.
  • Document all work performed in the company’s help desk software clearly and promptly.
  • Occasionally travel to various company divisions to address technical issues.
  • Participate in special projects and additional duties as assigned.
Qualifications:
  • Bachelor's degree in Information Technology, Computer Science, or a related field is required.
  • Two to three years of relevant experience in a support or help desk role, or an equivalent combination of education and experience.
  • Proficient understanding of networking technologies and the ability to work across various platforms.
  • Strong troubleshooting skills for PC and commercial software applications (e.g., MS Office Suite).
  • Ability to learn new software and technologies independently.
  • Experience with the installation, configuration, and support of PCs, printers, and peripherals.
  • Excellent organizational skills and a strong sense of urgency.
  • Capability to perform under pressure in a fast-paced environment with changing priorities.
Essential Attributes:
  • Integrity and confidentiality are paramount.
  • Commitment to completing tasks accurately and on time.
  • Willingness to be onsite five days a week.
  • Accountability and the ability to meet deadlines.
  • Strong work ethic and the ability to work independently.
  • Exceptional verbal and written communication skills along with strong interpersonal abilities.
What We Offer:
  • Competitive salary package.
  • Health insurance benefits.
  • Life insurance coverage.
  • 401K plan with company matching.
  • Holiday gifts.
  • A supportive and enjoyable work environment.
  • And much more.
Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Ability to remain stationary for approximately 50% of the time.
  • Occasional movement within the office to access files and equipment.
For over 40 years, our motto has been "If it's service, it's us". Our success is built on meeting our customers' needs, and our employees are our most valuable asset. We are dedicated to fostering the growth and success of our team members.

We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind based on various protected characteristics as outlined by local, state, and federal laws.