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Renewal Sales Specialist

2 months ago

Raleigh, North Carolina, United States Citrix Systems Inc Full time
About the Role

We are seeking a highly motivated and results-driven Renewal Sales Specialist to join our ShareFile Business Unit at Cloud Software Group. As a key member of our team, you will play a crucial role in driving revenue growth and customer satisfaction through proactive renewal sales and cross-sell/up-sell opportunities.

Key Responsibilities
  • Drive ShareFile product renewal opportunities with customers and partners, generating quotes and processing renewals for current and expired customers.
  • Document and track customer inquiries, coordinating appropriate responses to drive high customer satisfaction.
  • Generate and analyze licensing reports to maximize revenue associated with renewals and new product opportunities.
  • Provide internal insight to sales department teams regarding renewal, cross-sell, and up-sell opportunities.
  • Utilize CRM and necessary applications to manage and optimize sales opportunities, correct licensing issues, merge records, and track all sales stages of the renewal opportunities.
  • Proactively mitigate churn, identify risk, and understand use case and business value within a customer's account.
  • Prioritize workload to meet all KPIs, goals, and team objectives.
Requirements
  • 1+ years inside sales or B2B sales experience.
  • Experience working with SMB & Enterprise customers.
  • High school diploma or GED equivalent.
Preferred Qualifications
  • Bachelor's degree or equivalent preferred.
  • Experience working in SaaS and technology sales very preferred.
  • Experience with software licensing programs, Salesforce, and Google Workspace preferred.
About Us

Cloud Software Group is a leading cloud solution provider, serving over 100 million users worldwide. We value diverse lived experiences, passion for technology, and the courage to take risks. Our team is empowered to learn, dream, and build the future of work. We are committed to Equal Employment Opportunity and compliance with all federal, state, and local laws that prohibit employment discrimination.