Hose Sales Specialist
4 weeks ago
Job Summary:
As a Hose Sales Specialist at Cross Technologies Inc., you will be responsible for accurately processing and managing sales orders for the Counter Sales Team. Your primary focus will be on ensuring timely and precise entry of orders into the ERP system, allowing the Counter Sales Associate to focus on safely and efficiently building hose assemblies and preparing related items to meet customer needs.
Key Responsibilities:
• Accurately process and manage sales orders
• Ensure all sales orders are entered promptly and with attention to detail to alleviate errors
• Verify order details with the Counter Sales Associate
• Collaborate with the Counter Sales Team to understand customer requirements and order specifications
• Communicate effectively with the team to resolve any discrepancies or issues with sales orders
• Provide excellent customer service by addressing customer inquiries related to order status, product availability, and delivery times
• Ensure high levels of customer satisfaction by providing friendly, accurate, and timely information
• Restock and clean the retail area in the store as needed, with assistance from warehouse associates when necessary
• Participate in team meetings and contribute ideas for improving order processing efficiency and accuracy
• Stay updated on product knowledge and system enhancements to improve order processing capabilities
• Promptly answer and assist with inbound phone calls, directing to the appropriate associate when necessary
• Process customer quote requests, orders, returns, and expedites
• Maintain a good working knowledge of our vendor product offerings, catalog data, website portals, and specific vendor requirements
• Act as backup for the daily process of shipping Counter Sales Related Item Fulfillments, balancing the cash drawer, creating bank deposits, and monitoring change in the cash drawer
Additional Responsibilities:
• Process customer orders to meet our business unit performance guidelines
• Contact customers when orders are ready for pickup
• Demonstrate competencies utilizing vendor software, catalogs, and/or other resources
• Communicate significant customer and supplier issues to the manager
• Perform various miscellaneous tasks and projects as directed
• Complete various assigned training as directed by Management
Requirements:
• High school diploma or equivalent required
• Strong attention to detail and accuracy
• Customer-focused
• Team-oriented
• Servant leadership
• Resilience
• Effective communication
• Results-driven
• Plans and aligns
• Adapts to change
• Makes good decisions
• Organizational savvy
• Resourcefulness
• Experience with Microsoft Office and Excel, Google platform experience preferred
• Excellent verbal and written communication skills
• Hose and fittings product and application knowledge
• Mechanical aptitude
• Above-average math and problem-solving skills
Physical and Mental Requirements:
• Ability to sit or stand for prolonged periods
• Ability to lift 25-30 pounds
• Ability to physically navigate the store and warehouse locations
• Ability to work effectively in a fast-paced, team-oriented environment
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