Customer Service Representative

6 days ago


Brownsville, Texas, United States Teleperformance USA Full time
About Teleperformance USA

We are a global digital business services company that delivers innovative solutions to help businesses thrive in a rapidly changing world.

With a team of over 500,000 passionate and dedicated professionals, we provide exceptional customer experiences across multiple industries.

Our mission is to make people's lives simpler, faster, and safer by providing cutting-edge technology and expertise.

Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Teleperformance USA.

As a Technical Support Representative, you will be responsible for providing top-notch technical assistance to customers, resolving complex issues, and delivering exceptional customer experiences.

Key Responsibilities
  • Provide first-level technical support to customers via phone, email, or chat
  • Resolve technical issues related to internet connectivity, operating systems, and software applications
  • Collaborate with internal teams to resolve complex issues and improve customer satisfaction
  • Stay up-to-date with industry trends and technological advancements to provide expert-level support
  • Meet or exceed customer satisfaction targets and quality metrics
  • Work in a fast-paced, dynamic environment with a focus on continuous improvement
Requirements
  • 6 months of customer service experience preferred
  • High school diploma or equivalent required
  • Ability to type 25 wpm
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment and adapt to changing priorities
  • Basic knowledge of computer systems and software applications
What We Offer
  • A dynamic and supportive work environment
  • Opportunities for career growth and professional development
  • Competitive compensation and benefits package
  • Recognition and rewards for outstanding performance
  • A chance to work with a global company that values diversity and inclusion


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