Executive Liaison

7 days ago


Miami, United States The Heat Group Full time

Job Summary:

The Premium Concierge serves as a key liaison between our premium guests and the Arena staff, ensuring that exceptional service is provided in areas such as ticketing, food and beverage, housekeeping, and general Arena operations.

This role is responsible for managing the premium entrances, from luxury suite levels to center court seats, and assisting with guest service issues to provide top-notch customer service to our elite members.

Key Responsibilities:

  • Identify and resolve event-night ticketing issues for premium clients
  • Develop expertise in mobile ticketing initiatives, including the Miami HEAT Mobile App and Ticketmaster
  • Assist guests, build individual connections, and provide direction on questions or concerns
  • Ensure smooth ingress and egress, minimizing congestion
  • Issue guest passes as needed and within regulations
  • Maintain exclusivity for premium lounges, including Hyde and Bacardi Ocho Suite Level

Requirements:

  • One year of customer service experience
  • Excellent verbal communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to perform in a fast-paced environment
  • Candidates must be enthusiastic with a strong work ethic and respect client and celebrity confidentiality

Benefits:

  • Competitive pay rates
  • Overtime pay (1.5 times regular rate) on company-observed holidays
  • Paid training
  • Free parking
  • Discounted employee meals
  • 30% discount at Miami HEAT Retail Store
  • Eligible for monthly MVP Recognition Program
  • Elevate raffle for a chance to win American Express gift cards
  • End of season performance bonus program

The Heat Group is an equal opportunity employer and welcomes applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status.



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